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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,813 Reviews

5,813 Reviews of Family Hyundai - Service Center

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September 04, 2022

Staff are friendly and courteous. I generally drop off my car. Im notified with any issues or when service is complete. More

by annpease1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 03, 2022

Courteous and efficient. My car was finished in less time than originally quoted and even though there were many vehicles there, my car was returned to me cleaned! More

by sharbing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 03, 2022

The service I received here was awful. Whoever is in charge of the service department should be fired. I dropped my car off expecting it to be completed in one day (as they promised) and d More

by Dissatisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Sep 08, 2022 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 03, 2022

Had appointment and was was taken as soon as I arrived Called as soon as my car was ready very happy with the service More

by Andello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Sep 05, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

September 03, 2022

Nice people clean place. Wait time is a bit long especially when your vehicle is ready More

by Djwhitted1879
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Nebelski
Sep 05, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We do appreciate your patience! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 03, 2022

Car was in the shop for over 145 days, 140 of those were without a loaner. We were paying insurance for a car we couldn't drive for 5 months. More

by RafalB
Customer Service
Recommend Dealer
No
Employees Worked With
Crystal
Sep 08, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 03, 2022

Service department is a joke. If you can even get through on the phone, they will hang up without even talking. Took my car in for service in May. Car was dying. They said it was More

by DRAGNFLYR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian and Mike
Sep 08, 2022 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 03, 2022

There was no communication about the status of my vehicle and its repair. They are impossible to reach on the phone because no one ever answers. More

by MIKEPAO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt
Sep 08, 2022 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

September 03, 2022

Have patience. Call at least two months prior to needing service. Short staffed. They do a good job but the wait to get your car in for service is ridiculous. More

by NAN7847
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al, Tom Salin
Sep 05, 2022 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

September 02, 2022

My service rep Jahia was very friendly and told me every detail about my car she was very friendly. More

by GORDON.TERESA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jahia
Sep 02, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Sep 02, 2022 -

GORDON.TERESA responded

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