Family Hyundai - Service Center

Knowledgeable, efficient, friendly, and thorough. Although appointments are usually a 2 month wait when I call in, this time my rep scheduled me for my next appointment in 3 months. Although appointments are usually a 2 month wait when I call in, this time my rep scheduled me for my next appointment in 3 months. More

The customer service was great and I didn’t have a long time to wait! time to wait! More

It took them 3 weeks to even look at my car and only after I spoke to two managers and threatened to have my car towed to a different dealer. Once they looked at it, it was quick but they just wouldn’t after I spoke to two managers and threatened to have my car towed to a different dealer. Once they looked at it, it was quick but they just wouldn’t diagnose it which delayed a rental and repairs More

The employees are kind and that’s very important. They take good care of my vehicle. They take good care of my vehicle. More

The wait was long. However the person who spoke with me through the entire process was extremely nice. However the person who spoke with me through the entire process was extremely nice. More

Although I didn’t have an appointment the service was quick compared to other dealerships quick compared to other dealerships More

I only buy my cars here because of the service department. I am always taken care of with kindness and respect and of course my car is always taken care of department. I am always taken care of with kindness and respect and of course my car is always taken care of More

Dealership is clean and spacious. The service staff who assisited me with oil change was very accommodating even if i let her know that i am running late to my appointment. She stil The service staff who assisited me with oil change was very accommodating even if i let her know that i am running late to my appointment. She still took me in. Couls improve coffee station though More

Nice and fast service . My only issue was the long appointment date! Matt was very helpful. Will be back in December . My only issue was the long appointment date! Matt was very helpful. Will be back in December . More

I do love my 2018 Hyundai and the sale service at that time, but this review is solely about the service department. Whether it’s a scheduled oil change or walk-in, the service center always has us waitin time, but this review is solely about the service department. Whether it’s a scheduled oil change or walk-in, the service center always has us waiting for hours! Always tons of sailspersons walking around doing nothing, but never enough staff to take care of the cars once they’re sold. Everyone is always kind and friendly, but I’m just tired of waiting months for an oil change just to sit there for hours, and you can’t even book online anymore. My husband brought in my car as a walk-in knowing the front brake pads/rotars needed repair. Instead they tried to upcharge for a diagnostic fee, forgot he stayed waiting after he had worked a night shift and staff went on break, and offered a few dollars off for having him wait over 4 hours (they also did the oil change they told me they couldn’t do for 3 months). My brother constantly has the same issues and has to fight to get a loaner car while they spend hours doing an oil change because they’re so backed up. The warrantees SOUND great, but expect the maintenance to cost you all your time. More