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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,810 Reviews

5,810 Reviews of Family Hyundai - Service Center

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September 14, 2022

I'm totally impressed by this place. First class customer service and car was finished when they said it would be - with a car wash as well! I've never been treated so well at a dealersh More

by jmkenad68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Holder was my sales rep. He was more than great!
Sep 14, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

September 14, 2022

My recent experience was not at all pleasant. But I decided to focus on the positive and acknowledge Colin, whom I have always had an excellent customer care experience with. He's always so pleas More

by TTSHEGOG
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Colin was able to serve you and demonstrate our commitment to great service but regret that your experience was unpleasant.. If there is anything we can assist you with in the future, please let us know.

September 14, 2022

customer satisfaction is top rated at this dealership,service dept is mobbed so be prepared to wait,but leave with the knowledge your work was done right.Family Hyndai great service great cars More

by frankjotoole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Family Hyundai responded

Thank you, Frank! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 13, 2022

Love Family Hyundai! Always professional. Always respectful. They get the job done fast and right the first time! More

by MICHELLE.BYRDAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 13, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Michelle, and we look forward to working with you again.

September 12, 2022

Had my car done in no time. Was expecting a whole day. Thanks to the genesis tech. And Tom Salin More

by jimmyp17530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Sep 12, 2022 -

Family Hyundai responded

Jimmy, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

September 12, 2022

Called on Saturday. Told them the horn was not working and they were able to get me in right away. The repair was done promptly. Very satisfied. More

by Jdavidmsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

September 12, 2022

I tool my car in for an oil change. As always they provided quality customer sservice! More

by MYOSHIHAWKINS05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Sep 13, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 11, 2022

Check on was nice and professional. After car was finished I was left a message to pick it up. Nothing was said about the 45,000 mile service. Once I had paid and gone to the car, I rea More

by KPECEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember nsme
Sep 15, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 11, 2022

Service was fantastic. Tom Salin was very very helpful. Sercice atea was very clean i will be back More

by beg647
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Sep 12, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom and our service team met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 11, 2022

It was my first experience at Family Hyundai for services. It was uneventfully pleasant. thank you! More

by PITREKOMAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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