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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,610 Reviews

5,610 Reviews of Family Hyundai - Service Center

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August 14, 2022

Jahia was very kind and knowledgeable she explained all of my options and even gave me some recommendations More

by Romerochicago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jahia
Aug 15, 2022 -

Family Hyundai responded

Romero, Thank you for taking the time to share your thoughts on working with Jahia and our team. We're glad to hear we delivered such a great experience!

August 14, 2022

Very professional and prompt service. Repair costs are very fair and the service department is extremely friendly. More

by kenrakas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Family Hyundai responded

Ken, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 14, 2022

Matt helped get me in when my car was having an issue. He kept me updated on all things going on and was timely with everything. Thanks! More

by JFEINBERGARMY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Aug 15, 2022 -

Family Hyundai responded

We are very happy to hear Matt provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 14, 2022

Always accommodating and friendly, I had to bring my car twice (one was my inability to install a front headlight, it's hard) and the other for a much-needed oil change. The service department managed to fi More

by jputzmaya13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Aug 15, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

August 13, 2022

This place is great. Customer service was very helpful and quick with helping me out. More

by cherese_jacobs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Family Hyundai responded

Cherese, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Colin and our team, and we look forward to working with you again.

August 12, 2022

It was a great time no problem in and out great loner fast service every day More

by fzabilka38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

August 12, 2022

I made an appointment 2 months in advance to have my car serviced, only to arrive and have to wait 4 hours for my car with no communication about when it would be done. The work done was fine, but the custo More

by tgills9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal
Aug 18, 2022 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 12, 2022

Service department always does a professional job. Scheduling needs to be improved. Maybe more service technicians More

by johnchristofero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Aug 15, 2022 -

Family Hyundai responded

John, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 12, 2022

Waited over a month for my recall to be fixed with no rental car offered. This affected my job considering I drive for work every single day. So not only did I lose money from not working, I also didn't More

by avanucci93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian- service
Aug 18, 2022 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 12, 2022

Quickly did the job in less time than originally noted. Was able to stay at facility and be texted when complete. More

by HOPE1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Colin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can do to assist you with in the future, please let us know.

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