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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,813 Reviews

5,813 Reviews of Family Hyundai - Service Center

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September 29, 2022

I took my car in for an oil change and it needed some routine maintenance done. I get to take it home. But then the next day my battery dies and needs to be replaced. No one mentioned anything. More

by meg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember
Oct 03, 2022 -

Family Hyundai responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 29, 2022

Service on vehicles sucks ! My vehicle spent two weeks there for something minor. I will not refer anyone, nor will I purchase another vehicle from this location!!! More

by blood065
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaclyn Bobbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Family Hyundai responded

Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 29, 2022

Excellent team very professional and friendly get you in and out an a timely time. More

by NTTTSCATESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 29, 2022

Great job. Staff is very nice and helpful. Great service overall. I have no complaints More

by Larita Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Oct 02, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 28, 2022

I came in without a appointment at 9am and Crystal met me at my car outside and was very kind and explained that they can fit me in. I work in the area so I was able to drop off my car and walk to my job and More

by Supercarboi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Sep 30, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 28, 2022

Everyone is always very friendly. We have been come to Family for year. We are very happy More

by Pat OConnor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Family Hyundai responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

September 28, 2022

At this time no problems. New customers a d so far my experience has been great. More

by TRW74
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 27, 2022

Service lives up to warranty. Accommodate to your needs. Waiting time for vehicle is acceptable. More

by gruiz627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 27, 2022

As always my experience with you all was great and very professional. So thanks Hyundai. Essie Wilder More

by ESSIE.WILDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Sep 28, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 27, 2022

Family Hyundai is always friendly and inviting. Their place is clean and smells nice. Whenever I deal with the staff, they always make sure I'm comfortable and coffee is always hot and available. More

by Shortstop0612.cj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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