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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,813 Reviews
Call Service Center (708) 444-7100

5,813 Reviews of Family Hyundai - Service Center

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October 04, 2022

Received quick & friendly service. My car was ready before their estimated time of repair and returned to me looking clean & shiny. My road trip plans did not get flawed and my car ran More

by PENNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike - IDK which Mike, but Thank you!
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Oct 05, 2022 -

Family Hyundai responded

Penny, Thank you so much for your kind words for Mike, and for taking the time to leave us this wonderful feedback!

October 04, 2022

Purchased now one but 2 be palisades form you all. One operates perfectly the other not so much. More

by lawrencedavis9245
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian , Chris Powers
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Oct 08, 2022 -

Family Hyundai responded

Lawrence, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 03, 2022

i have problem with my 2020/tucson, Mr. Mike Majors was attended my call , hi makes me feel like family taking care of my vehicle and make a SOLUTION to fix it. More

by chicago78m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again.

October 03, 2022

Service is great people are great, 1 month lead time for an appointment is unacceptable by any standard. More

by rleffler4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

October 03, 2022

Received excellent service when I brought my car in. to have it rustproofed and coated and was provided with a free loaner. More

by chuckedg3914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Keller was very informative and helpful.
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Oct 03, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

October 03, 2022

I bought my car in for loud noice and shaking a week there and nothing fixed still shakes at lights to shut off still notice 140 dollars paid for oil change lol that’s my time at your service More

by DONNA.RASHAIDA
Recommend Dealer
No
Employees Worked With
Done
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Oct 03, 2022 -

Family Hyundai responded

Donna, It looks like we were not able to duplicate the problem with your vehicle which does happen from time to time. We drove the vehicle after we let it idle in the service bay for a while. We did have to diagnose the vehicle to try and duplicate the issue you are having, that is where the extra charges on top of the full synthetic oil change comes into play. If you have any questions, please do not hesitate to ask. You can call me anytime. Thank you, Colin Simmons 708-444-7100

October 03, 2022

Collin was great. Very helpful in getting me in and out with a loaner car. More

by PJMULCHRONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

October 03, 2022

great customer service, Mr. Mike my advisor help me to fix my car. thanks hyundai to hire a ptofessional people. More

by chicago78m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 02, 2022

What is most evident is that you practice having a scheduled appoint and it does not happen that way. People come in after you and get waited on before you. There seems to be littl cooperation betwe More

by TVSMITH1033
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 02, 2022

Everyone in the service department is Very personable and helpful - listens to and resolves all issues. More

by Bellareid14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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