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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,815 Reviews

5,815 Reviews of Family Hyundai - Service Center

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October 12, 2022

My car was towed to dealership. It took 3 weeks for them to run Diagnostic report. Service was rude and I will never visit this dealership again. More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, , Tom Salin, Eric Kratschmer
Oct 16, 2022 -

Family Hyundai responded

Thank you for providing this feedback, Christine, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 12, 2022

The service manager Mike is so unbearably unprofessional it's disgusting. Our car is under warranty so we were forced to have it towed here. It sat for 2 weeks before anyone even looked at it because they'r More

by Jamesdarling86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
TJ Schmitt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 12, 2022

I simply love this dealership every time I come in people are always super friendly. More

by INFO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Oct 12, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

October 11, 2022

This is a very clean and nice dealership. When I come I am usually in and out within the hour. More

by Natlie R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 12, 2022 -

Family Hyundai responded

Natlie, Thank you for taking the time to share your feedback with us. Tom and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 10, 2022

Friendly staff, service is good and they check the overall condition of the car. I have never had to return for incomeplete service. More

by Shoediva70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Family Hyundai responded

Thank you for the five-star rating for our service department. We truly appreciate your business. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help.

October 10, 2022

The service was terrible, they took over 3 months to fix my car and they tried to give it back to me with problems. The service supervisor was unprofessional I felt like and disrespectful the only 2 good t More

by Asad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Oct 14, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 10, 2022

Very fast acknowledgment of my service call and addressed my need for a cars part. More

by Roger Renik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Family Hyundai responded

Thank you for your business, Roger. If there is anything we can assist you with in the future, please let us know. We're always happy to help.

October 09, 2022

Great service kind employees car was finished in a timely manner I’m very pleased with the car I chose the beautiful Genesis More

by masoncarrie11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 09, 2022

The car situation started off very stressful but ended well…..Thanks to everyone that helped me. More

by CCarter
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thank You to the mechanic that took care of my car
Oct 10, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 09, 2022

No communication about the status of my vehicle salesman is a liar I’ll pay to have my truck serviced elsewhere More

by layingpipe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Al Pellizzeri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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