Family Hyundai - Service Center

I am very please with this dealership. I am very impressed with Ken in service. He is very knowledgeable and kind. Thank you. I am very impressed with Ken in service. He is very knowledgeable and kind. Thank you. More

IT WAS A VERY QUICK OIL CHANGE APPOINTMENT. Also replaced rear hatch shock and was under warranty and cost $0 Also replaced rear hatch shock and was under warranty and cost $0 More

They need more employees, but I can tell they are doing the best they can. One of the senior managers was very rude to me when I asked fir a charge. the best they can. One of the senior managers was very rude to me when I asked fir a charge. More

Great service,excellent customer reps and takes care of customers with ontime service no wait customers with ontime service no wait More

I thought that the service was efficient and fast and well done I would definitely recommend service there well done I would definitely recommend service there More

The dealership is very comfortable and clean. People are friendly and polite and knowledgeable.. they keep you informed and to what is going on with your car. People are friendly and polite and knowledgeable.. they keep you informed and to what is going on with your car. More

I was Very impressed with my service representative. He was very responsive and helpful during my visit He was very responsive and helpful during my visit More

Overall I have negative experiences with this dealer. I took my car to a different Hyundai dealership after family Hyundai found a problem with my car. That dealer serviced my car and actually cared abou I took my car to a different Hyundai dealership after family Hyundai found a problem with my car. That dealer serviced my car and actually cared about me as a person. Family Hyundai isn’t a family at all. What a joke of customer service More

Horrible customer service and responsibility! I bought my car from that dealership four years ago and have been having nothing but issues dealing with them. I bought a genesis throught them as th I bought my car from that dealership four years ago and have been having nothing but issues dealing with them. I bought a genesis throught them as they used to be a genesis dealer. But now they are no longer a genesis dealership and do not do maintenance. I have to drive 30 miles from my house now. While they were a genesis dealership I have brought in my car for the same issue multiple times but have never fixed it saying they do not see an issue. I have brought in pictures of instances of the issue but they refused to change it. I have a package with the dealership to get my car ceramic coated once a year. I had to call multiple times just to schedule my appointment. That is just ridiculous to schedule an appointment. On the day of the appointment they took pictures of my car and took the car. Once I came back to pick the car up, I noticed a huge gash on my tire and damage on my rim. I went to the service sales representatives and they asked me to come back the following day to speak with the rep who took my car in. I had to come in two days later and was only told they could not tell if it was there before or after I brought it in. They even told me that more than likely they did not do it. So I asked for the manager of the dealership to call me and set up a time to show me the video but have not been contacted for more than 30 days. Just bad customer service and will never buy a car through them again. I will be spreading the word of the experiences that I have had. More

Knowledgeable service advisors that care about providing you with the best service possible. Very attentive to your needs. you with the best service possible. Very attentive to your needs. More