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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,610 Reviews
Call Service Center (708) 444-7100

5,610 Reviews of Family Hyundai - Service Center

Sort by
September 21, 2022

They did the repair on my car in one day and I was pleasantly surprised More

by Dpiejko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Sep 22, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 21, 2022

The staff is extremely friendly and helpful. The facility is always clean and well kept. More

by dlas527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Sep 22, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 20, 2022

Service department was excellent they keep me informed throughout the service appointment. Mike was excellent to work with on my visit. More

by Bob Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2022 -

Family Hyundai responded

Thank you, Bob. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 19, 2022

Family hyundai was very fast at handling my maintenance visit this week. They also gave me transportation to a nearby restaurant. More

by EMYRICK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

September 19, 2022

Great Dealership come see Chris Powers he’s our guy . . we brought 3 cars and counting More

by curtrupertt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Powers
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Sep 20, 2022 -

Family Hyundai responded

Thank you for the kind words for Chris and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 19, 2022

The service is ok but to long of a wait for want be do for you More

by bettyaustin87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Courtney Mearns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2022 -

Family Hyundai responded

We're sorry to hear about your experience, Betty, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 19, 2022

There were 3 to 4 items on our new vehicles that were supposed to be fixed at this appointment and none of the parts or people were in. So now we have to come back More

by amandalbutz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don't remember the person's name
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Sep 20, 2022 -

Family Hyundai responded

Thank you for your feedback, Amanda. Our goal is to make sure everyone who walks through the door leaves happy, and we're sorry if we fell short here. Please don't hesitate to reach out to us directly to discuss how we can rectify the issue. Thank you for choosing Family Hyundai!

September 19, 2022

Excellent customer service. Brian was the Service Manager I worked with. He kept me abreast of the progress of completing the woon my vehicle. More

by BEATRICESILER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
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Sep 20, 2022 -

Family Hyundai responded

Beatrice, thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 19, 2022

3 hours for an oil change and wait 2 months for appointment - washed car when done and didn’t even dry. More

by Sistercher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Majors
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 19, 2022

The service is excellent every time I bring my car in for Maintenance. The price is always revealed to you in the beginning of your service needs. More

by SLEWIS5938
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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