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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,610 Reviews

5,610 Reviews of Family Hyundai - Service Center

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September 22, 2022

The service department was very good. Tom Salin was informative, polite and very helpful, service was great. More

by DYOZ76
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Sep 25, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

September 22, 2022

Everyone was very kind courteous and expedited my appointment as quickly as possible. Very pleased with everything More

by Zappashairsalon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 22, 2022

They can not find out what’s wrong with my car. How do you manufacture a car and have the same problem happen to multiple cars and not know how to fix it? And then tell me nothing is wrong with my More

by Joshuathielen12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Joshua, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 22, 2022

Every visit has always been professional and of great quality with the service. They are always very attentive to the customer request. GREAT JOB More

by JESSMOM67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 21, 2022

My car was serviced in an hour, which is consistent with my past experience. It had been washed and vacuumed when it was returned to me. More

by Rohant1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Sep 22, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 21, 2022

While I don't like the fact that you must have an appointment for service the service rendered was excellent. More

by RICEPOPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Sep 22, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 21, 2022

Hello: Broken oil dipstick because of heated oil in the engine caused the plastic (end of dipstick)to become brittle and broke off.I totally disagree!!! More

by Bmorgan7919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Sep 22, 2022 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time.

September 21, 2022

Great place. Always at the top of their game. Never been disappointed by their service department. Always attentive to my needs. Cars always cleaner when I pick More

by Beeg5902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Sep 22, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

September 21, 2022

Matt was very friendly and helpful, great customer service and also the service was excellent More

by MBUDA48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Sep 22, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

September 21, 2022

I want to acknowledge Colin in the service department. He was knowledgeable, polite, helpful and respectful. He could have ignored me at 5 minutes to closing on a Friday night, but instead he insisted on More

by fyerfytnteach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristi, Feinberg
Sep 22, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Colin and Kristi here at Family Hyundai.

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