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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,606 Reviews
Call Service Center (708) 444-7100

5,607 Reviews of Family Hyundai - Service Center

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October 06, 2022

The service department has a terrific, friendly staff who answered all my questions in a timely manner. More

by ROB.STAUDACHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Oct 07, 2022 -

Family Hyundai responded

Thank you, Rob. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 06, 2022

I was in for a 90k mile maintenance, My service adviser Colin explained to me that 90k is the same as the 30k plus coolant flush. The work was done ahead of the promised time and the car was cleaned both i More

by YIFEIJASKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2022 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

October 05, 2022

This dealer is great to work with. They listen to you. I would not hesitate to refer them to anyone. More

by pamboesch
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
George "Skip" Hasenjaeger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Joe Panici
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Oct 06, 2022 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, Pam, we look forward to having you as one of our valued customers for many more years to come!

October 05, 2022

Always takes over 2 hrs for an oil change, even with an appointment. Trying to book an appointment is extremely difficult and very far out. The online scheduling doesn't always work either. More

by a.schoen621
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 04, 2022

Received quick & friendly service. My car was ready before their estimated time of repair and returned to me looking clean & shiny. My road trip plans did not get flawed and my car ran More

by PENNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike - IDK which Mike, but Thank you!
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Oct 05, 2022 -

Family Hyundai responded

Penny, Thank you so much for your kind words for Mike, and for taking the time to leave us this wonderful feedback!

October 04, 2022

Purchased now one but 2 be palisades form you all. One operates perfectly the other not so much. More

by lawrencedavis9245
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian , Chris Powers
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Oct 08, 2022 -

Family Hyundai responded

Lawrence, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 03, 2022

Collin was great. Very helpful in getting me in and out with a loaner car. More

by PJMULCHRONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

October 03, 2022

Received excellent service when I brought my car in. to have it rustproofed and coated and was provided with a free loaner. More

by chuckedg3914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Keller was very informative and helpful.
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Oct 03, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

October 03, 2022

great customer service, Mr. Mike my advisor help me to fix my car. thanks hyundai to hire a ptofessional people. More

by chicago78m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 03, 2022

i have problem with my 2020/tucson, Mr. Mike Majors was attended my call , hi makes me feel like family taking care of my vehicle and make a SOLUTION to fix it. More

by chicago78m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again.

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