Back

Family Hyundai - Service Center

Tinley Park, IL

4.3
5,606 Reviews

5,606 Reviews of Family Hyundai - Service Center

Sort by
October 09, 2022

Great service kind employees car was finished in a timely manner I’m very pleased with the car I chose the beautiful Genesis More

by masoncarrie11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 08, 2022

Service has become too expensive for my means. Last visit I paid $387 in labor for just routine checks, OUCH! I wanted to keep giving my car Dealership TLC but will need to resort to hopefully fin More

by larouge19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 08, 2022

I called multiple times for 2 months to get an appointment for my first oil change. NOBODY ever answered or called back. I also have a recall for our other Hyundai that I haven't been able to sche More

by linda.frigo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobody
Oct 13, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, Linda, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 07, 2022

Great place for service if you feel like waiting 2 months for an appointment. I was told they would provide software update during oil change but that didn’t happen. More

by DPR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Family Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us directly at your convenience. We appreciate your business here at Family Hyundai.

October 07, 2022

Good but long wait times even with appointments which is odd and hard with my family situation More

by mjffrank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 08, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

October 07, 2022

Jahia rocks! She gets 1000 stars from us. Always a smooth process at Family Hyundai. More

by wallywaldorf22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jahia Miller, Tom Salin
Oct 08, 2022 -

Family Hyundai responded

Thanks, Wally, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 07, 2022

The wait was longer than 3 hours for a tire change and I did not get a ride home ridiculous I don’t like after sales service More

by SYED.Y.JAMIL
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 07, 2022

What a place for auto service customer service is at its best management ,sales service writers you named it !! More

by m.branch2345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 07, 2022

The service agent was beyond friendly and knowledgeable. The service was quick! You have me for life as long as I like the vehicle styles More

by Elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Oct 08, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Elizabeth, and look forward to your next visit.

October 07, 2022

Service attention is not nearly as good as sales attention. Would appreciate same level at service. More

by KLATTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

...
182
...