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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,823 Reviews
Call Service Center (708) 444-7100

5,823 Reviews of Family Hyundai - Service Center

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December 11, 2022

I made reservations for my husband’s and my card months in advance. They were for 10:30 and 10:45 am, and yet, when I showed up, suddenly only my husband’s reservation was showing up and I was informed tha More

by Sjcottonaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Majors
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Dec 16, 2022 -

Sjcottonaro responded

I made these appointments months in advance over the phone, and my husband called to confirm that there were in fact two appointments the week prior. I don't know what happened to our second appointment in the interim, but as someone who also manages a large customer service team, my response to a customer like me would've been to accept responsibility for whatever error happened and proceed as though the appointment was still in place.

December 11, 2022

When Collin saw me, with all the customers the service, he called to me and addressed me by name. What a personal touch. More

by ABRAND961
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. Colin and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 11, 2022

My car was at your dealership for a week. I know my insurance was making it hard to work with, but I am the one to suffer by this. Now I have to start all over While my car was there everyon More

by WNDMRRTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Family Hyundai responded

Thank your your feedback! We strive to make sure that everyone who visits Family Hyundai has a 5-star experience, and we're sorry to hear that we fell short here. Please don't hesitate to reach out if you would like to discuss this matter in more detail. We appreciate your business and hope to see you again!

December 10, 2022

First check -up on new Tucson—great service -brought me to and from work while they did the oil change! More

by JAVALUVINKIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Family Hyundai responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 10, 2022

My car's engine light was on and Happy Hyundai turned me away due to heavy workload. So I had to tow my vehicle to Family for service. They got me in and out in no time. I can't thank them enough for the sw More

by Kimberlyk1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2022 -

Family Hyundai responded

Kimberly, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

December 10, 2022

Overall pleased with the level of service. However, it is very challenging scheduling any of the recommended service. More

by TSHOUSTON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your service experience with Family Hyundai. Ricky and our team appreciate your business and hope to see you again soon!

December 09, 2022

I am getting good use out of my tire protection plan. Free tires when I damage any of them. More

by kkrivick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 09, 2022

Thank you Colin. I had a great experience. Because days were needed to get parts for my 2009 Tucson, he was able to keep me rolling. More

by JOHNSON7531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

December 09, 2022

Everyone was helpful and pleasant. Only took an hour for my oil chande. Waiting room was clean and welcoming. More

by SNURB42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not good with remembering name. But the young ladies that talked to me was very helpful and understanding
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Dec 12, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 08, 2022

Easy access, clean well kept facility. , set V Ice Performed in a timely manner. Well informed customer service. More

by KONIDARIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Report | Print
Dec 08, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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