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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,606 Reviews
Call Service Center (708) 444-7100

5,606 Reviews of Family Hyundai - Service Center

Sort by
October 14, 2022

Personable, knowledgeable, willing to help, friendly, took the extra time to explain the work to be done, More

by PAM28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maverick
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Oct 14, 2022 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 14, 2022

Even though I did not purchase the car from Hyundai, I thought that the actual dealer would be a better bet and I was right!!! Thank you Family Hyundai for standing behind your product and giving me peace More

by Astykuny
Customer Service
Recommend Dealer
Yes
Employees Worked With
Crystal, Tom Salin
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Oct 16, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and your granddaughter. We work hard to demonstrate our commitment to great service and a dependable vehicle. If there is anything we can assist you with in the future, please let us know.

October 13, 2022

Tom was friendly, knowledgeable and professional. So far, happy with service and treatment at Family Hyundai. More

by joseac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Oct 14, 2022 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 13, 2022

Great service! Had oil change and was done very promptly. Everyone very pleasant to deal with. More

by DECKER1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

October 13, 2022

Once again great service and professionalism. Would not expect anything less and great service from Tom. More

by QUOVADIS7777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Oct 14, 2022 -

Family Hyundai responded

Thank you for your review and kind words for Tom and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

October 13, 2022

Customer service is always great. Usually so is the wait time. This particular day I waited four hours for a tire replacement. Wasn't too happy More

by criekiaws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2022 -

Family Hyundai responded

Thank you for your feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we are sorry that we fell short this time. Thank you for bringing it to our attention, and we hope to see you again here at Family Hyundai.

October 12, 2022

I had a very good experience the advisor I had was very nice and the wait time was not long at all More

by Jbortoli47
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Report | Print
Oct 12, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 12, 2022

My car was towed to dealership. It took 3 weeks for them to run Diagnostic report. Service was rude and I will never visit this dealership again. More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, , Tom Salin, Eric Kratschmer
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Oct 16, 2022 -

Family Hyundai responded

Thank you for providing this feedback, Christine, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 12, 2022

I simply love this dealership every time I come in people are always super friendly. More

by INFO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Oct 12, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

October 12, 2022

Excellent, friendly service at Family Hyundai. Always treated professionally there and service is usually pretty quick. More

by rich.satler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2022 -

Family Hyundai responded

Thanks, Rich, for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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