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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,821 Reviews
Call Service Center (708) 444-7100

5,821 Reviews of Family Hyundai - Service Center

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December 17, 2022

I took my car in for a recall and oil change. After having to wait 4 months each time for an appointment. My car came back with a unbelievable sound. Something is absolutely wrong. I have to take More

by irisgustavson78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Dec 21, 2022 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Iris, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 17, 2022

The service center treated me as though I didn’t exist. The lied to me and changed the service charge three times. More

by tonygo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Dec 21, 2022 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Feb 08, 2023 -

tonygo responded

still haven't received a follow up

Feb 23, 2023 -

tonygo responded

2-23-23,still no response

Feb 23, 2023 -

tonygo responded

I received my response today from their service director TJ who could not have been more responsive. He voiced his sincerest regrets over my most recent experience and gave his assurances that this would not occur again. I believe him because as I stated previously I had very positive service in the past. I will now reschedule my follow up maintenance with them and hope to continue to provide a similar positive review as I have done so in the past. Thank you TJ

December 17, 2022

Family Hyundai is the best car dealer I have ever used! I have all my service done there because I know the job will get done perfectly! I wouldn’t go anywhere else and will definitely make my next purchas More

by Mimiof9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Dec 18, 2022 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

December 16, 2022

Great service quick and good on service time no pressure at all thank your guys!! More

by THEJAM21964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Casey
Report | Print
Dec 17, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 16, 2022

Always friendly and always able to accommodate me for an oil change on a walk in basis. More

by GJZ999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Dec 17, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 16, 2022

Genesis need it's own Dealership. It is to congested.Because Hyundai have to many problems. More

by GRANTKATIE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2022 -

Family Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 15, 2022

My battery died and I fortunately got a jump and drove straight to the dealership and they got right in with no problem and fixed me right up! Thank you so very much! Amazing customer service! More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Rob, for choosing Family Hyundai!

Dec 15, 2022 -

Rob responded

Thank you! Happy to spread the word 😊

December 15, 2022

It was clean and everyone was very friendly when I asked a question it was answered in a timely manner More

by LaMonica.Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Report | Print
Dec 15, 2022 -

Family Hyundai responded

Thank you so much for your kind words, Debbie, and for taking the time to leave us this wonderful feedback!

December 15, 2022

I had no problems I was in and out in a timely manner and was able to make my next appointment More

by Kmw13877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Dec 15, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 15, 2022

Great customer service with a hand shake and a thank you for the business and a special thanks to Colin Simmons for great customer service always going the extra mile More

by GRAZYNA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

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