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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,819 Reviews
Call Service Center (708) 444-7100

5,819 Reviews of Family Hyundai - Service Center

Sort by
December 18, 2022

Terrible service…employees tells you one thing over the phone months prior to coming for service stating a loaner will be for you and when you get there no loaner and they make you wait for hours More

by CAVERY-LEWISS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 18, 2022

Friendly service and very professional. Makes taking your car in for service a pleasure. Thanx to all at Family. More

by BOOGERHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Report | Print
Dec 19, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 18, 2022

It's good! The service is now a under review and the the first answer stand's it's good! More

by KENNETHROGERS83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Dec 18, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team, Kenneth. We're glad to hear we delivered such a great experience!

December 18, 2022

I have purchased 7 cars from family Hyundai they are in my opinion one of the best dealerships in the area More

by lynhop24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered so many great experiences!

December 18, 2022

They always treat me like family and they take excellent care of me and my car.😃 More

by duncanm65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Report | Print
Dec 19, 2022 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

December 17, 2022

The service center treated me as though I didn’t exist. The lied to me and changed the service charge three times. More

by tonygo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Dec 21, 2022 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Feb 08, 2023 -

tonygo responded

still haven't received a follow up

Feb 23, 2023 -

tonygo responded

2-23-23,still no response

Feb 23, 2023 -

tonygo responded

I received my response today from their service director TJ who could not have been more responsive. He voiced his sincerest regrets over my most recent experience and gave his assurances that this would not occur again. I believe him because as I stated previously I had very positive service in the past. I will now reschedule my follow up maintenance with them and hope to continue to provide a similar positive review as I have done so in the past. Thank you TJ

December 17, 2022

Tried to make an appt for oil change and it was a 2 month wait, unfortunate More

by Twiggs1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Report | Print
Dec 18, 2022 -

Family Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 17, 2022

It went quite well. I waited longer than expected. It was ok. Will see ok More

by JOANNROBINSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2022 -

Family Hyundai responded

We appreciate your business, Joann, and our entire dealership team looks forward to serving you for all of your automotive needs.

December 17, 2022

Good service and friendly people. Very busy location though so plan a couple months ahead. More

by rich.pagliaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience, Rich! We sincerely value your business and look forward to your next visit.

December 17, 2022

I took my car in for a recall and oil change. After having to wait 4 months each time for an appointment. My car came back with a unbelievable sound. Something is absolutely wrong. I have to take More

by irisgustavson78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Dec 21, 2022 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Iris, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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