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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,604 Reviews

5,604 Reviews of Family Hyundai - Service Center

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November 13, 2022

Even though you guys are extremely busy you got to my car in a timely manner and did a great job as always More

by BIGSLICKJOEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Michael had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

November 13, 2022

To Efficient care of my car. We’re very friendly and courteous. Kept me well informed of the progress of my service. More

by Renee Wagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Renee Wagner responded

Wonderful experiences with Colin Simmons. Very cordial and responsive. Kept me informed of everything going on with my car.

November 13, 2022

Great service! They took me earlier than my scheduled date. I was greeted promptly when I arrived. More

by JLAPIN7448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 12, 2022

Told service would take an hour or so. At almost two hours, I asked when it would be done, and was told it was already done. Sorry to have interrupted the service attendants conversation w More

by Daveb6413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 12, 2022

I was misled to believe that this place would be better than world Hyundai but that is not true. We took my car back up there so they could follow up and the only thing that happened was the lady at the se More

by Beaniern72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 12, 2022

I had an appointment, but had to wait several minutes to speak to an associate when I arrived. This was my first service with my new Hyundai. I void the service deal if I go anywhere else. That said I'm dis More

by PLAYITGRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Majors
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 12, 2022

Great costumer service. Very fast and efficient. I didn’t have a appointment for an oil change and I was in and out in 2 hours. More

by Sgtjuniorswife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Nov 14, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

November 12, 2022

Family Hyundia is a great dealership to deal with, the service department has a great customer service and friendly. More

by MBUDA48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Nov 14, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! Michael and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 12, 2022

Always a great experience. .. Friendly staff..great car care. I have been dealing with Crystal (if she isn't available there (fortunately) is another staff member who is al More

by SWEETPEA979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Nov 14, 2022 -

Family Hyundai responded

Thank you for your very kind review. Crystal and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

November 11, 2022

Oil change, tire rotation and wiper replacement all good. I asked for troubleshooting of the driver's side brake light bulb and driver's side brake light bulb sensor to be checked because it comes on when th More

by Ronsept2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female service person did not give name by texted from Tom's phone
Nov 11, 2022 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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