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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,818 Reviews

5,818 Reviews of Family Hyundai - Service Center

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January 13, 2023

The waiting area needs major work. The chairs were filthy. They had dust, dirt, and old stains in them. These need to be replaced asap while the construction is taking place, therefore More

by Ashley Doss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 14, 2023 -

Family Hyundai responded

Ashley, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

January 13, 2023

Colin Simmons in the Service Department always provides excellent customer service. I appreciate him checking for any safety campaigns and getting my service scheduled quickly. More

by dfinley60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin and our service department met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

January 13, 2023

The service was excellent and speedy. 2 thumbs up! Everyone was professional and very nice. More

by Wpayne8712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2023 -

Family Hyundai responded

Thank you! Mike, TJ, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

January 13, 2023

Good job very efficient very quick. Mike took his time explaining the issues we’ll done More

by IVWRTNG22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonata Bartkus
Jan 14, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. Mike, Scott, and Sonata work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 13, 2023

I received timely and courteous that effectively resolved all of the reasons for my appointment. All staff were professional and knowledgeable. More

by Sonata2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonata Bartkus, Shannon Garreffa
Jan 14, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Michael, Sonata, and Shannon delivered such a great experience!

January 12, 2023

Always responsible, honest and the entire staff exhibit professionalism and genuine care for their customers. Excellent service. More

by Freeze107329634
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Jan 14, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Mar 13, 2023 -

Freeze107329634 responded

Always so helpful

Mar 13, 2023 -

Freeze107329634 responded

Always so helpful

January 12, 2023

Once again it was a great experience and the service was done, as always, professionally. Very pleased with the service, the team, and Tom treated me well. More

by QUOVADIS7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 14, 2023 -

Family Hyundai responded

Thank you for your very kind review. Tom and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

January 12, 2023

Your service technician are very thorough and interested in what I.(the customer) have to say about what they hear or feel is out of place. More

by RSPSHP8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Jan 14, 2023 -

Family Hyundai responded

Thanks for sharing your experience with Family Hyundai. Bryan and our team appreciate your business and hope to see you again soon!

January 12, 2023

Great customer service always. Everyone is always nice and helpful. Never a disappointment when I need service or have questions. More

by wilson.loreal23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Smith
Jan 14, 2023 -

Family Hyundai responded

It's great to hear that PJ, Michael, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

January 11, 2023

I had to wait over 2o minutes to check in for an oil change that I scheduled months ago. Being short staffed doesn't matter. Staff was rude when I inquired about the long wait. There was also 18 additio More

by Customer from Plainfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Was not given a name
Jan 15, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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