Family Hyundai - Service Center

The first service gentleman did not know his job. Either he lied to me or the mechanic lied to him. My moon roof would not close when I turned the car off. The mechanic insisted it was opened a litt Either he lied to me or the mechanic lied to him. My moon roof would not close when I turned the car off. The mechanic insisted it was opened a little when I brought it in. It was not. It was closed He sent me home with cold air coming in the top of my car. I was told to call Al to have it fixed. I was in tears when I got home. My husband called and they offered to put a piece of plastic over it. My husband got in touch with Al. We had to take it right back. Not a short tripI live in New Lenox. However Al took care of everything . Offered me a loner car which I refused. Two days later the car was repaired and returned to me. I did not appreciate the mechanic lying to me. I did not apply the double trip to get my car repaired More

Great service department always ready when you get there. Always very fast to get your car back! Always very fast to get your car back! More

Been going to family for 20 years or so. They know what they are doing. They know what they are doing. More

The work performed was good. But to schedule the appointment I called 3 times. But never got a call back. It took me calling the customer rep manager to get it scheduled. As I g But to schedule the appointment I called 3 times. But never got a call back. It took me calling the customer rep manager to get it scheduled. As I got there I mentioned I tried to schedule online and was told that online scheduling was disabled because to many appointments were being scheduled. My sales experience was great, but so far the service after the sale is subpar. More

Last dealership couldn’t fix my car after four visits so Family got it done Thank goodness Family got it done Thank goodness More

Great family friendly dealership. Came in with wife and child, everyone was very helpful and nice. Came in knowing what I wanted, did not try to pressure me into anything extra or mor Came in with wife and child, everyone was very helpful and nice. Came in knowing what I wanted, did not try to pressure me into anything extra or more than I wanted. More

Friendly fast service . Kind helpful staff. Thank you I highly recommend Family Hyundai dealership on 159th. Kind helpful staff. Thank you I highly recommend Family Hyundai dealership on 159th. More

Got a oil change I was in and out within 1 hour . Service was very helpful. Service was very helpful. More

The most highly unprofessional dealer I have ever been to. It is nearly impossible to make an appointment with the service department because nobody will answer your phone call. One I do manage to get thr to. It is nearly impossible to make an appointment with the service department because nobody will answer your phone call. One I do manage to get through and the dealer performed a service, they broke a plastic pice, glued it back on, and when it eventually fell off they didn't even want to hear it because "we don't do that". Their method is: if we can fix it until you get home, we've done our job and you're out of luck. More

Excellent service everything was very clean and Tom Salin in sales was very helpful and ansrall questions in sales was very helpful and ansrall questions More