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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,604 Reviews
Call Service Center (708) 444-7100

5,604 Reviews of Family Hyundai - Service Center

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November 24, 2022

I didn’t have an appointment and dropped my car off in the morning for an oil change and brakes, and it was ready that afternoon. More

by BEARS2006NFCCHAMPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in the service department
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Nov 24, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 24, 2022

I love Family Hyundai! They always take great care of our cars! Family since 2013! More

by iduckworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Nov 24, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 24, 2022

The service department was pleasant and responsive to all my questions and concerns. Thank you! More

by Stanwiedenski04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal , Eric Kratschmer
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Nov 24, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 24, 2022

First you can’t get service section via telephone called numerous times no one answers. Left messages no return call. Horrible service no one kept me updated if I didn’t call, I didn’t no anything. Totally More

by SUTHERLANDRUSSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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Nov 28, 2022 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 23, 2022

Very nice spacious showroom with big waiting room. Large service area with lots of bays. More

by VAUGHNSMICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 23, 2022

They are the best in the business. Thank you for being there when we needed you most. The type of exceptional and genuine service they provide is rare. You guys and ladies are awesom More

by glover.bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Osabuohien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Nov 24, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

November 23, 2022

Completely not satisfied with the car buying experience, and the service experience. I felt disrespected. More

by Mgcole1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Casey
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Nov 28, 2022 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 23, 2022

Construction at the facility made trip more difficult than expected, but would rate max stars outside of that More

by Anthony B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

November 21, 2022

Well run. Nice people providing professional service. Rare these days. I will be looking for an suv soon and will now strongly consider Hyundai More

by brianrpage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Family Hyundai responded

Thank you, Brian! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

November 21, 2022

Very attentive. Love how they communicate over text message. Staff is amazing, polite. Defenently will recommend friends and family memebers. More

by PRIETOROSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kristi Feinberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Gushi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaclyn Bobbitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcantar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kim DeVries
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

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