Family Hyundai - Service Center

Very professional, friendly. Bryan kept me up to date as ti what was needed. Thanks. Bryan kept me up to date as ti what was needed. Thanks. More

Wonderful experience. The staff was knowledgeable and helpful through the entire car buying process! Would highly recommend Family! The staff was knowledgeable and helpful through the entire car buying process! Would highly recommend Family! More

Great service! !! Professional, yet friendly care, completed in a timely manner! My car was finished when promised! Will definitely keep coming. !! Professional, yet friendly care, completed in a timely manner! My car was finished when promised! Will definitely keep coming. More

Went 4 days with no response to scheduling an oil change, when finally reaching the service department earliest appointment for the oil change was over a month later. when finally reaching the service department earliest appointment for the oil change was over a month later. More

Bryan was courteous and fast with getting me checked in for my srvice appointment. He made sure everything was taken care of accordingly. for my srvice appointment. He made sure everything was taken care of accordingly. More

I've made multiple purchases from family hyuandai and they have never failed to deliver truthfully I would get a good deal no matter where I purchased because I do my homework BUT ITS THE SERVICE DEPT th they have never failed to deliver truthfully I would get a good deal no matter where I purchased because I do my homework BUT ITS THE SERVICE DEPT that determines where I make my purchases therfore I already know where I'm purchasing my 2023 hyuandai SantaCruz because I know that I vehicle receive excellent service on my More

Service team was able to identify and hopefully resolve the creaking sound I was hearing. And made a follow up appointment for me when I was not able to leave the car. the creaking sound I was hearing. And made a follow up appointment for me when I was not able to leave the car. More

I had an engine issue and they got it replaced as soon as they could. Tom was very informative throughout the whole process. they could. Tom was very informative throughout the whole process. More

Very poor customer service. Over 30 days before returning call. Agents acted like non professional once confronted to ask about an update. Agents saw I was upset and started mak Over 30 days before returning call. Agents acted like non professional once confronted to ask about an update. Agents saw I was upset and started making jokes about me and rep handling my case. I will NEVER EVER RECOMMEND THIS PLACE TO ANYONE!!! More

My car was at the dealership under insurance claim awaiting parts since August 10. Once the part arrived and car was completed mid october I was called to pick up the vehicle. The first called I recei awaiting parts since August 10. Once the part arrived and car was completed mid october I was called to pick up the vehicle. The first called I received from Tom. I informed him I was out of town. He texted and called my alternate number after the call. When I arrived at the dealership the remote didn't work. Tom told me to stop by at another time to have the Remotes paired. When I walked to the car after finding myself it wouldnt start. The battery was dead. He stated it could be from sitting so long after being ready. 3 days. He said someone could jump the car I asked could he text the battery and he stated I would need to leave the car. The car was there for 3 months what another day. Oh because they didn't. Have room. He called and stated I need to replace the battery out of pocket. He called back and stated the wiring need to be replaced and call the insurance company. I called and they started he would only need to submit a form. When I picked up my car the low tire pressure light was on, the oil light was on. The experience was a complete nightmare. My car was stolen and needs parts I took pictures of the inside which had 2 portable air pumps. Neither was present More