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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,818 Reviews
Call Service Center (708) 444-7100

5,818 Reviews of Family Hyundai - Service Center

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January 20, 2023

Service needs help waiting time is a problem. Also Waranty work and no courtesy loaner for 2 day service. More

by MICHAEL.HENCINSKII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Family Hyundai responded

Thank you for your feedback, Michael. We always strive to deliver a 5-star experience, and we're sorry that we fell short here. We apologize for the long wait and any inconvenience we may have caused. Please don't hesitate to reach out to us directly if you would like to discuss this matter in more detail. We appreciate your business and hope to see you again.

January 20, 2023

They were friendly and did a great job communicating updates on my car throughout the process. More

by joshh85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Jan 20, 2023 -

Family Hyundai responded

Josh, thank you for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 20, 2023

The service that Michael provide was excellent he kept me updated with my car. Micheal also provide Accommodations to ensure that I had a loaner car until my car was ready. More

by elzenapatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

January 19, 2023

The service was great and the turnaround time was great for all the work my car needed! More

by TinaW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Jan 20, 2023 -

Family Hyundai responded

It has been a pleasure serving you, Tina. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai!

January 19, 2023

Excellent customer service and I appreciate the effort that they do to my vehicle two thumbs up 👍 More

by JUNIOR5ONIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jan 20, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 19, 2023

Family Hyundai is a exceptional dealership. Friendly, ourteous, professional, and very helpful. Tom Salin is always great in service and Big AL in Aftermarket is equally wonderful. This dealers More

by BERNARDCONLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jan 20, 2023 -

Family Hyundai responded

Thank you so much for your excellent review, Bernard! We are so glad that Tom had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

January 18, 2023

Everyone was very nice and professional, and I did not have to wait long for service to be done. More

by AMIYASIMANTELBSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 18, 2023

The service is real nice down to people that know their work and their job and qualifies to help the customer with anything assistance to the help of the customer's car relating to them in need of answeri More

by EWINGDELSHEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 16, 2023

Family Hyundai has always been my go to dealership. Excellent customer service.every time I’m here. More

by BARTEAGA09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Report | Print
Jan 17, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience. We look forward to having you as one of our valued customers for years to come.

January 16, 2023

I really enjoy the service and dealing with my service person Tom S. I have worked with him for 9 years or close to. Great guy, he kept me update with my just a few weeks ago. The line went bad after 9 More

by Brenda J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jan 17, 2023 -

Family Hyundai responded

Brenda, It's great to hear that Tom was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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