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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,818 Reviews
Call Service Center (708) 444-7100

5,818 Reviews of Family Hyundai - Service Center

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January 22, 2023

Colin is the “Best” service representative ever! !! He is always so courteous, thoughtful and helpful! Mrs. Brewer-Baker More

by LEARNATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

January 22, 2023

I have purchased several cars from Family Hyundai and have always experienced excellent service. They receive an excellent rating. More

by SJCALUMETCITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Report | Print
Jan 23, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 22, 2023

Always friendly and accommodating. Would recommend them to others. Actually already have they just purchased a car from you More

by Watk2224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Report | Print
Jan 23, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

January 21, 2023

Family Hyundai has always been great with service to our two vehicles. All the people there are great. More

by Garyyaccino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Jan 22, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business, Gary, and hope to see you again soon!

January 21, 2023

Because of all the work that is being done it’s kind of hard to be come comfortable. I realize it will all be done soon. Then it will be great. Matt Is a great guy. He does a good job keeping us informe More

by SDOWNEY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Jan 22, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 20, 2023

Great service and good people to help with anything you need in regards to service. More

by Vjacks8348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Report | Print
Jan 20, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 20, 2023

Very professional and does a great job at taking care of their customers and products. Very please and happy with the service department More

by JZwier22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 20, 2023

When you can get your in for service they do a phenomenal job. But to wait two months for an oil change is ridiculous. I understand being short handed if that is the problem but they say it’s not. If y More

by NAN7847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Jan 25, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

January 20, 2023

Initially had nothing but problems getting information from service, finally got my car back after several weeks of disappointment and no loaner car in sight, I'm happy with the end results More

by MAJjRDAN6336
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Casey
Report | Print
Jan 22, 2023 -

Family Hyundai responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 20, 2023

It was great very professional atmosphere could be better service was excellent see me right away great people work there More

by STANLEYB356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Family Hyundai responded

Thank you for your business and this review, Stanley. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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