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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,818 Reviews

5,818 Reviews of Family Hyundai - Service Center

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January 27, 2023

They were very courteous and professional and attentive to me. Answered all questions and very informative. More

by LJHOLETZKY1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Jan 29, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 27, 2023

Amazing service! !! I didn’t wait long at all! Everything was fixed as discussed. My windshield wipers were replaced which was needed in addition to my oil change serv More

by ETHOLIAHOLMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan helped as well! Super awesome.
Jan 29, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 27, 2023

The staff was very friendly. The service was completed in a very timely fashion and very satisfying. More

by precious1270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 26, 2023

Good service and reliable-always like Family Hyundai for all our service needs and continue to go there More

by TMCD6877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Jan 26, 2023 -

Family Hyundai responded

We are very happy to hear Michael and Tom provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 26, 2023

Service was fantastic. Tom Salin in service was so very helpful and polite and explained everything More

by beg647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 26, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Tom and our team. We're glad to hear we delivered such a great experience!

January 26, 2023

I like this dealership and all, but service center said my tire couldn’t be repaired when a nail was in it. So I had to get a new tire, only positive thing is that I didn’t pay over $300 for it. I wasn’t g More

by Ronni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Family Hyundai responded

Ronni, Thank you for taking the time to share your feedback with us. Mark and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 26, 2023

They try to get you in and out as quickly as possible. They explain the work that needs to be done so you understand. This is an excellent crew at this dealership. More

by BARBARBZIELINSKI20033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
Jan 26, 2023 -

Family Hyundai responded

Barbara, Thank you so much for your excellent review! We are so glad that Matthew had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

January 25, 2023

My spouse had it with buying used cars but family Hyundai eased her worries. We started with Hyundai left but will most likely stay with Hyundai now More

by ccurtin68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 25, 2023

The service at the dealership was very helpful, patient, informative and answered all my questions More

by howydar62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

January 25, 2023

I was very happy with the service experience from the time I dropped off my car to when I picked it up which is why I would recommend to any Hyundai owner to bring their vehicle to Family Hyundai. My onl More

by paulymags4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Jan 26, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Jan 28, 2023 -

paulymags4 responded

Thank you for your quick follow up response. I really appreciate it. I will reach out to you directly. Please let me know who I should ask for when I call. Thanks again!

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