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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,819 Reviews

5,819 Reviews of Family Hyundai - Service Center

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February 10, 2023

Great dealership! Matt was my service advisor and he was great to work with. Would definitely recommend him to my family and friends. More

by tincort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 10, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 10, 2023

I thought this dealership was very clean and organized. They were very efficient and friendly when working on my car. More

by jademmorris30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 12, 2023 -

Family Hyundai responded

Jade, Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 09, 2023

I called to find the status of my vehicle and left a message several times. I never received a call back. I had to literally come to the dealership to find out that my vehicle was ready the day prior. More

by Blburns70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 09, 2023

I came in with one problem left and had to come back for second problem that wasn’t fixed and I was told to look for a part with it cheaper person like a junkyard because your prices are too high More

by lesure.shakeila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Feb 12, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 09, 2023

Great service and did the work quicker then I thought, will recommend them for service 👍 More

by DDAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Feb 10, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

February 09, 2023

They were very helpful very satisfying very greatly appreciate it to keep the bill down, and I will look forward to spending more money More

by Scottlardenoit1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 10, 2023 -

Family Hyundai responded

Thank you, Scott. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 08, 2023

Always totally devoted to supplying the optimum service every time we needed to have our Hyundais serviced or repaired. Even when they were swamped with customers. Family Hyundai goes above and beyond to s More

by JOHN.GLATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Family Hyundai responded

Thank you, John! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

February 08, 2023

The service was fantastic the area was also clean. Tom Salin i service was more then helpful More

by beg647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Feb 08, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tom and our team here at Family Hyundai.

February 08, 2023

Skipped part of multi point inspection, break check. Didn't wash the car. Had to wait for initial drop off. Faster service than originally estimated. More

by NOEMAIL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No
Feb 08, 2023 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 08, 2023

Like always, they take care of servicing my car when I need repairs… great servicing team! More

by es6261024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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