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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,604 Reviews

5,604 Reviews of Family Hyundai - Service Center

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December 22, 2022

Colin is extremely professional and incredibly helpful. He always goes the extra mile to ensure each customer receives top notch care. More

by cie21alford1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Colin and our team and don't hesitate to let us know if we can be of further assistance.

December 22, 2022

Had to wait too long for an appointment I don’t need my car to have any issues because of a lack of people in your shop More

by slickrick4049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 22, 2022

Very helpful and communicative with me; I had an emergency repair that needed to be done ASAP and Shannon and Crystal got me taken care of and the service team were able to quickly identify the prob More

by happeninghepster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal, Shannon Garreffa
Dec 23, 2022 -

Family Hyundai responded

Thank you so much for your kind words for Shannon and Crystal, and for taking the time to leave us this wonderful feedback!

December 21, 2022

Service rep was very helpful and friendly. I will continue to service my car there More

by Firemanbob77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

December 21, 2022

They are extraordinary and very professional with the customer care in mind and top priority. More

by Mauricemontgomery14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Maurice, and it's great to hear about your excellent experience here at Family Hyundai.

December 20, 2022

Kristi was extremely helpful and other staff were very knowledgeable about the car and additional add-ons. They continued to keep me informed of any changes with the car. More

by JENNIFERRLWALSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici
Dec 21, 2022 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kristi met your expectations. Thank you again for choosing Family Hyundai, Jennifer, we look forward to having you as one of our valued customers for many more years to come!

December 20, 2022

Service from Tom was great and my car was fixed in 1 day which was fantastic. More

by Ashley Doss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 21, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Ashely, and don't hesitate to let us know if we can be of further assistance.

December 19, 2022

Satisfied with repair of recall and oil change. Time was moderate (2 hours). Upset over fax that light on dashboard regarding tire pressure on. Called back to service dept. All tires have correct a More

by MWALKER7148
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We truly appreciate your business and will share your comments with the team to improve future service.

December 19, 2022

Service ended ok. When I called for an appointment I was told no appointment was necessary just come on between 7 and 10, but at the dealer I was told I needed an appo More

by debbieneumann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Dec 19, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and will share your comments with the team. We look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

December 19, 2022

I always receive the best quick and easy service when I come here. Everyone is always polite More

by VERECIACOUSIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Dec 20, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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