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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,819 Reviews
Call Service Center (708) 444-7100

5,819 Reviews of Family Hyundai - Service Center

Sort by
February 11, 2023

I loved my Service Rep, He was Awesome, Courteous and went above and beyond to help me. I really, appreciate him. Thank you sir for your service. More

by Happy Hyundai Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2023 -

Family Hyundai responded

Thank you so much for your kind words for Colin, and for taking the time to leave us this wonderful feedback!

Feb 12, 2023 -

Happy Hyundai Owner responded

Colin was a blessing to me, he went above and beyond to assist me. He was kind, courteous and accommadating to what service my car needed. I appreciate him. Thank you sir for going that extra mile to help me.

February 11, 2023

Al in customer service is great! Very accommodating. Not always available. The service center needs to get hm help. More

by Michelecna85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Feb 12, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tom, Colin, and our team, and we look forward to working with you again.

February 11, 2023

The service department works very hard and they come through every time; The service department is always busy and these guys work very hard More

by elzano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Feb 13, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

February 11, 2023

The customer service and willingness to spend the time to listen to your concerns is excellent. More

by BPRHEINWALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 11, 2023

They were very efficient and work was completed in a timely manner. Will use for all my service Ned’s More

by Teenhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2023 -

Family Hyundai responded

It's great to hear that Michael was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

February 11, 2023

Great service is a standard at Family Hyundai. EVERYONE is friendly, courteous and professional from start to finish. More

by DKHURLEY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The nice guys out in the shop., Tom Salin
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Feb 12, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Michael, Tom, and our team. We're glad to hear we delivered such a great experience!

February 11, 2023

Had talked to Mike Major when engine stalled and needed a tow. Was friendly and helpful. Was also a help in getting a loaner until my car was done with the engine replacement. More

by Scotttheriault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Scott, and we look forward to working with you again.

February 10, 2023

It was professional and efficient. The intake person was excellent and addressed all my concerns. More

by kgesa
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. Mike, Colin, and our team appreciate your business and hope to see you again soon!

February 10, 2023

Dealership is all talk, no action. Hyundai and thier dealerships don't stand by thier products. More

by CARLKRIVANEC
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2023 -

Family Hyundai responded

Carl, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 10, 2023

This dealership was very courteous and handled my vehicle in a timely manner for it to be a Saturday. More

by ttaylor722
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Report | Print
Feb 12, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryan met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

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