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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,821 Reviews
Call Service Center (708) 444-7100

5,821 Reviews of Family Hyundai - Service Center

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February 20, 2023

My vehicle is new the second vehicle I buy from Hyundai and my new vehicle had a oil leak and the fact that I had to bring it back several times for the problem just don’t sit well with me More

by JAYYSKIDZ99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Feb 24, 2023 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 20, 2023

Great condition for the company and the other departments good service all around excellent customer service More

by derrick.olive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Derrick. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 19, 2023

I picked up my car after it was in service for few weeks, for it not to be cleaned at all. I am not asking for full service, but it would be nice to get into a clean and vacuumed car. It still had part tag More

by astokl2000
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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Feb 23, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 19, 2023

My car service at this dealership was very good. I will make sure to come back again. More

by kimkim_taurus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parker
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Feb 20, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

February 19, 2023

Did not like waiting 2 hours for a recall when I came for a different appointment 1st but it all worked out in the end & I was happy with the service over all More

by brychtajenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2023 -

Family Hyundai responded

Thank you for this feedback, Jenn. While we apologize for the long wait, we are glad that you had an overall positive experience! We sincerely value your business and look forward to your next visit.

February 19, 2023

Long lead time for scheduling appointment, poor follow through, problem not fixed the first time More

by DJMYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal, Parker
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Feb 22, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 19, 2023

I have been having my car serviced here for 13 years. Service Advisors, Tom and Colin always provides professional, honest, and keeps you informed, service More

by anndoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Feb 19, 2023 -

Family Hyundai responded

Ann, Thank you for the kind words for our service department! We look forward to sharing your compliments with Tom and Colin and don't hesitate to let us know if we can be of further assistance.

February 19, 2023

Everything was good! Comfortable place to sit and wait! Nice and friendly service! Thumbs up! More

by kbzphib4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 19, 2023

I brought you my car on January 10th 2023 it took me to February to give me a courtesy car a month later but you fix my car and it runs very well thank you More

by ROSIEDIXON010649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2023 -

Family Hyundai responded

Thank you, Rosie, for taking the time to share your thoughts on working with our team. We appreciate your business and hope you will give us another opportunity to serve you!

February 19, 2023

Colin was an awesome help and very nice and followed up with things . The process. Was fast and did the right things from a customer point of view ….. More

by Mrdisneyiii69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. Colin and our team appreciate your business and hope to see you again soon!

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