Family Hyundai - Service Center

Initial call was difficult. The person who answered told me I didn’t need a service appointment before actually listening to what the problem with my Ioniq5 was. Turns out, I di The person who answered told me I didn’t need a service appointment before actually listening to what the problem with my Ioniq5 was. Turns out, I did need a service appointment. I will also need a second appointment because they didn’t actually order the tire/rim repair before I got there. First appointment was a complete waste of time. They are booked months out, so this is just not worth it to continue getting service here. More

Takes care of me every time. I could not be any happier with the service provided I could not be any happier with the service provided More

Their service center does not accommodate working people. To get the latest appointment (4:30) I have to wait 2 months just for an oil change. Then when I arrive they ask if I have an appointment because t To get the latest appointment (4:30) I have to wait 2 months just for an oil change. Then when I arrive they ask if I have an appointment because they are closed. I mentioned 2 other issues with my car. Supposedly the mechanic drove the car and did not hest anything. But I get a feeling they just took care of the pil change and recall due to the tome of the night. When I bought the car, I mentioned that I was not happy about the service hours and that they would not work with my work schedule. But I was told not to worry because they have loaners available. I have not been able to get a loaner for the last 2 years I've had my car. More

When I first tried to get my service completed, got there and there was not a loner car as promised. I waited 2hours to pay the remainder of my down payment. I had to reschedule my appointment for the diamon and there was not a loner car as promised. I waited 2hours to pay the remainder of my down payment. I had to reschedule my appointment for the diamond protection and had to call multiple times to ensure that someone was coming to pick up my car. I called to see if my car was done and was told it would be another day. I called the next day around the time the car was supposed to be finished and was told someone was on the way to my home with the vehicle. After waiting 2 hours I called to be transferred, only to wait on the line for 10 minutes and was hung up on. When I picked up the car that was there for a protection treatment, I noticed paint on the taillight and when returned home I noticed some paint or some other substance on the passenger side windshield. More

Courteous, expedient, knowledgeable, friendly…. . All questions answered…. Clean and spacious facility….. professional and caring dispositions by all employees . All questions answered…. Clean and spacious facility….. professional and caring dispositions by all employees More

The lack of communication around the status of my repairs was very frustrating. I was told to call first thing in the morning to get a loaner. I tried calling for over 2 hours with no response. I didn’t even was very frustrating. I was told to call first thing in the morning to get a loaner. I tried calling for over 2 hours with no response. I didn’t even talk to anyone in service. The used car salesman called me about a trade in and HE got an answer for me. When I arrived to pick up my car I got conflicting information and more frustrated. More

I was in and out within a hour, set my next appointment for April 2023. for April 2023. More

I’ve always had a good experience with your service department whenever I visited. I like that Family Hyundai give back to their customers. department whenever I visited. I like that Family Hyundai give back to their customers. More

Very efficiently done. Happy with the results. Absolutely love my car and the way it performs. Happy with the results. Absolutely love my car and the way it performs. More

Decent experience- bathrooms were out of order on the 1st floor - was an inconvenience. Hopefully, the issue is resolved soon. floor - was an inconvenience. Hopefully, the issue is resolved soon. More