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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,823 Reviews

5,823 Reviews of Family Hyundai - Service Center

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February 24, 2023

The only negative is the wait for an appt. It’s not family’s fault but a month out is a lot. I’m glad I had minor issues that needed fixing. But the staff was great I had Mike take care of me More

by Donnabe6414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure which Mike I had in service dept & also Gabriel I give both all stars
Feb 24, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Thank you also for your patience in waiting for an appointment. If there is anything we can assist you with in the future, please let us know.

February 24, 2023

Tom is fantastic. Need more help appointment are to long. Need to get more mechanics. More

by William.gallacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Feb 24, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom met your expectations. We do apologize for the wait in making an appointment and thank you for your patience. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

February 24, 2023

Crystal was great! She is always so much help and always follows up as promised! More

by Roxanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Duran
Feb 24, 2023 -

Family Hyundai responded

It's great to hear that Crystal was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

February 24, 2023

The 3 months maintenance/service was prompt and Matt was very professional. Everything was performed with the highest degree of care for the car and I enjoyed the service. More

by ALEXANDRU.ORHEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Feb 27, 2023 -

Family Hyundai responded

We are very happy Matt provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 24, 2023

Fantastic job as always, My service Tech Was polite and helpful. The job was completed within a hour. More

by DANTAY914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 24, 2023

Waiting area was very clean, person who helped me was very polite . I didn't have to wait long. More

by hostcheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 24, 2023

O thought they were great. And courteous . No problems. I’ll take my Santa Cruz there More

by Dfanciullacci2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 23, 2023

Everyone is very helpful and informative. ...the automobile was worked on and cleaned out very nicely.....other workers in the building were very helpful and informative...yes..I'll used this More

by Gail.calloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Gail, and we look forward to working with you again.

February 23, 2023

Everyone I dealt with was very friendly and the waiting room and bathroom was clean! More

by cloney.cassell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 23, 2023

Wish you had honored my Care Care Service Plan I have with another dealership. I’m sure Gettel Hyundai in Bradenton, FL would have reimbursed you. As a matter of fact they did offer to pay $68 of my $1 More

by kelleher69
Recommend Dealer
No
Employees Worked With
Ken
Feb 27, 2023 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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