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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,603 Reviews
Call Service Center (708) 444-7100

5,603 Reviews of Family Hyundai - Service Center

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January 20, 2023

Very professional and does a great job at taking care of their customers and products. Very please and happy with the service department More

by JZwier22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 20, 2023

Service needs help waiting time is a problem. Also Waranty work and no courtesy loaner for 2 day service. More

by MICHAEL.HENCINSKII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Family Hyundai responded

Thank you for your feedback, Michael. We always strive to deliver a 5-star experience, and we're sorry that we fell short here. We apologize for the long wait and any inconvenience we may have caused. Please don't hesitate to reach out to us directly if you would like to discuss this matter in more detail. We appreciate your business and hope to see you again.

January 20, 2023

They were friendly and did a great job communicating updates on my car throughout the process. More

by joshh85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Jan 20, 2023 -

Family Hyundai responded

Josh, thank you for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 20, 2023

Great service and good people to help with anything you need in regards to service. More

by Vjacks8348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Report | Print
Jan 20, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 20, 2023

It was great very professional atmosphere could be better service was excellent see me right away great people work there More

by STANLEYB356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Family Hyundai responded

Thank you for your business and this review, Stanley. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 20, 2023

When you can get your in for service they do a phenomenal job. But to wait two months for an oil change is ridiculous. I understand being short handed if that is the problem but they say it’s not. If y More

by NAN7847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Jan 25, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

January 20, 2023

Initially had nothing but problems getting information from service, finally got my car back after several weeks of disappointment and no loaner car in sight, I'm happy with the end results More

by MAJjRDAN6336
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Casey
Report | Print
Jan 22, 2023 -

Family Hyundai responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 20, 2023

The service that Michael provide was excellent he kept me updated with my car. Micheal also provide Accommodations to ensure that I had a loaner car until my car was ready. More

by elzenapatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

January 19, 2023

The service was great and the turnaround time was great for all the work my car needed! More

by TinaW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Jan 20, 2023 -

Family Hyundai responded

It has been a pleasure serving you, Tina. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai!

January 19, 2023

Excellent customer service and I appreciate the effort that they do to my vehicle two thumbs up 👍 More

by JUNIOR5ONIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jan 20, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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