Family Hyundai - Service Center

Absolutely terrible experience sadly, had brought my vehicle in last June and took about a year to finally finish up the job. Had me waiting double time than was told I would wait every single time, jus vehicle in last June and took about a year to finally finish up the job. Had me waiting double time than was told I would wait every single time, just to eventually forget about my cars engine and tell me the job was pushed under the rug. Yes the warranty helped and was nice, nevertheless still needed as my car only made it to around 40,000 miles. Would wish your support system helped customers end up satisfied but after this occasion and talking to several other Hyundai owners while waiting for my vehicle- it’s safe to say I will NEVER be purchasing a vehicle from here & making sure others stay away from Hyundai’s in general. Hope this information helps, please do better for your valued customers (family) Hyundai! More

I have dealt with Family Hyundai since purchasing my vehicle and the service provided has always been excellent. vehicle and the service provided has always been excellent. More

Did the job right in a reasonable time. Waiting area is very, very nice. Honest! Waiting area is very, very nice. Honest! More

Warranty work was very well done and completed as promised on time. I would consider purchasing this service again if I bought a new Hyundai. Bob Wilkin promised on time. I would consider purchasing this service again if I bought a new Hyundai. Bob Wilkin More

The service was quite a wait but it was worth it. The staff was very friendly and professional The staff was very friendly and professional More

The staff was really nice, clean, waiting area and quick services. My car was vacuum out. services. My car was vacuum out. More

Convenient location, but not detail oriented. There were multiple instances of internal miscommunication resulting in customer dissatisfaction. There were multiple instances of internal miscommunication resulting in customer dissatisfaction. More

I have been going to this dealership for service over the past 10 years, but I feel like the quality has dropped significantly since 2020. Making an appointment for a check engine light took half my day, get past 10 years, but I feel like the quality has dropped significantly since 2020. Making an appointment for a check engine light took half my day, getting someone on the phone who could book the appointment was difficult. Then, I waited a little over six hours for them to resolve the issue. From waiting aimlessly to be checked by attendants to repeatedly asking the service desk to check on the status of my car, it was frustrating. I eventually found out my car was ready after I had to repeatedly ask the front desk to check, but by then, I had already missed a full day's work. I understand that some issues take time to resolve, but it feels like they focus more on oil changes than on customers with urgent issues and don't prioritize accordingly. The front desk did offer to have someone drive me to a location, but since I had moved well out of the area, I couldn't use this alternative. Having just bought a new car recently, I took this experience into account and decided not to buy from this dealership again to avoid this headache. More

Wonderful staff. Very knowledgeable and friendly. Would recommend this dealership to anyone who’s looking!! Very knowledgeable and friendly. Would recommend this dealership to anyone who’s looking!! More

Check in for my appointment on time. After being checked in. I enjoyed some refreshments and TV. After being checked in. I enjoyed some refreshments and TV. More