Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Family Hyundai - Service Center

Tinley Park, IL

4.3
5,601 Reviews
Call Service Center (708) 444-7100

5,601 Reviews of Family Hyundai - Service Center

Sort by
February 01, 2023

The service department is so organized and efficient. The gentleman all know how to work with people. They are very kind. More

by greeneclan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

February 01, 2023

Great and quick service. Just do not like the long wait for an appointment. Thank More

by VSANDERS793
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Feb 02, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

February 01, 2023

I really liked that we could contact Mike through text message for updates they had the car for a month but it was all very smooth and pretty fast for a engine change More

by Jazzyromeo23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again!

February 01, 2023

They never texted me or let me know the car was ready after 3 hours. Thankfully, I had my husband's car with me and was able to run errands.We just showed up in hopes it was done. It would be nice in t More

by blue-rose
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2023 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 31, 2023

Took me like 30 minutes Very happy for not waiting long Thanks for your service More

by Margaretlaba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jan 31, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

January 30, 2023

After a week of waiting on my tires and no contact made that my tires have arrived, I came to get my Ties put on and I waited two hours. On the paperwork that I was given my signature was forged, I will n More

by TAYLORNEWSOM3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CRYSTAL
Report | Print
Feb 02, 2023 -

Family Hyundai responded

We're sorry to hear about your experience, Taylor, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 30, 2023

They are the best! ! In my opinion, I place my trust in them 100%. They have never let us down! Bought all our vehicles from Family. Wouldn't go anywhere else! More

by MKUDIA12721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jan 30, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 30, 2023

Hi. The service department is great. They did a wonderful job. Thank you so much. More

by SUSANNESHEHADI03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Jan 30, 2023 -

Family Hyundai responded

Thank you, Susanne, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 30, 2023

They treat customers GREAT & tell you exactly what’s going to happen! My service advisor Tom has always taken care of everything I need! Nice to know someone still knows how to treat customers! THANKS More

by HOARDERCONBOIMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jan 30, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 30, 2023

I had an issue with my last oil change no one has returned my call and no one has responded to the message I sent via the online website More

by Hyundai
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Feb 03, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

1
...
135
136
137
...
561