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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,588 Reviews

5,588 Reviews of Family Hyundai - Service Center

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July 02, 2024

There was a lack of communication and kindness coming from the man who I was working with. The woman answering the phone was nice though. More

by caauwe0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
Jul 05, 2024 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 01, 2024

This dealership was terrible. My car sat there for 1 week and they stated they couldn't duplicate or diagnose the issue. My car lights come on every day, all day by themselves a l More

by ravengatson
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2024 -

Family Hyundai responded

Thank you for bringing this to our attention. If you'd be willing, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 29, 2024

Everyone is very professional and thorough. The service was due to a recall. The work was completed as promised More

by BARB.BROWER
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Mearns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cole Nicholson
Jun 30, 2024 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help,Barb, and we hope to see you again!

June 28, 2024

Fantastic service from this dealership. The team here really seems to care about you and what they do.I worked worked with Ken who was great. I feel all of them most likely are after workin More

by MBONELLO79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Jun 30, 2024 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 25, 2024

I have been coming to this dealership since I have owned my 2015, 2017 & 2021 Sonatas. I love the service and the people. Collin is always helpful, knowledgeable, honest & courteous. More

by MRCSLITTLE37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 24, 2024

As always I ve had another great experice at Family Hyundai! They are alway helpful directing where and who to see if I don't know. A please to do business with. Ray J More

by Rjoneserin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Ray, please let us know.

June 21, 2024

I have only had one bad experience at Family, I won’t condemn the whole dealership because one person in the service department has no people skills,I’ve dealt with Kenny the service writer who has more More

by MSTREL22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2024 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.

June 19, 2024

The dealer was thoughtful and treated me well. The dealership was clean and inviting. Everyone was eager to help More

by Traci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Family Hyundai responded

Traci, thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 19, 2024

Everyone was very kind knowledgeable and very professional. My salesman Gio went above and beyond to make sure I was happy with my purchase More

by k.koterba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Saldana
Jun 20, 2024 -

Family Hyundai responded

Thank you for the kind words for Gio and our team! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 16, 2024

I'm always provided excellent service when I visit. All of the he employees are friendly and helpful. This time around I was assisted by Joanna More

by criekiaws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna
Jun 17, 2024 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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