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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,599 Reviews
Call Service Center (708) 444-7100

5,599 Reviews of Family Hyundai - Service Center

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February 19, 2023

Long lead time for scheduling appointment, poor follow through, problem not fixed the first time More

by DJMYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal, Parker
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Feb 22, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 19, 2023

Colin was an awesome help and very nice and followed up with things . The process. Was fast and did the right things from a customer point of view ….. More

by Mrdisneyiii69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. Colin and our team appreciate your business and hope to see you again soon!

February 19, 2023

I have been having my car serviced here for 13 years. Service Advisors, Tom and Colin always provides professional, honest, and keeps you informed, service More

by anndoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Feb 19, 2023 -

Family Hyundai responded

Ann, Thank you for the kind words for our service department! We look forward to sharing your compliments with Tom and Colin and don't hesitate to let us know if we can be of further assistance.

February 19, 2023

I picked up my car after it was in service for few weeks, for it not to be cleaned at all. I am not asking for full service, but it would be nice to get into a clean and vacuumed car. It still had part tag More

by astokl2000
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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Feb 23, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 19, 2023

Did not like waiting 2 hours for a recall when I came for a different appointment 1st but it all worked out in the end & I was happy with the service over all More

by brychtajenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2023 -

Family Hyundai responded

Thank you for this feedback, Jenn. While we apologize for the long wait, we are glad that you had an overall positive experience! We sincerely value your business and look forward to your next visit.

February 19, 2023

My car service at this dealership was very good. I will make sure to come back again. More

by kimkim_taurus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parker
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Feb 20, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

February 19, 2023

Everything was good! Comfortable place to sit and wait! Nice and friendly service! Thumbs up! More

by kbzphib4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 19, 2023

I brought you my car on January 10th 2023 it took me to February to give me a courtesy car a month later but you fix my car and it runs very well thank you More

by ROSIEDIXON010649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2023 -

Family Hyundai responded

Thank you, Rosie, for taking the time to share your thoughts on working with our team. We appreciate your business and hope you will give us another opportunity to serve you!

February 18, 2023

Dealership is great. Service director TJ is always helpful and reliable. My advisor Bryan was also very helpful and super communicative of what was happening with my car More

by bkraty1
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan
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Feb 19, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with TJ, Bryan, and our team, and we look forward to working with you again.

February 18, 2023

My service worker was so nice and professional. I appreciate his help and knowledge while working on my car. More

by Dinahjsmn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
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Feb 22, 2023 -

Family Hyundai responded

We appreciate your business and this review. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

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