Family Hyundai - Service Center

I am very dissatisfied with the service. When you are trying to sell a car, you’re in the customer service business; however, when your services the car, good customer service is no longer r When you are trying to sell a car, you’re in the customer service business; however, when your services the car, good customer service is no longer required. I brought my car in for service twice for something other than an oil change, and both times, there was not an option for a loaner vehicle. I’ve just been told that loaners are for overnight which is not what the salesperson said when selling me the car (and I specifically asked). This last time, my car was returned to me with a dirty boot print on my driver’s side floor matt, a dirt streak on my back seat, spots EVERYWHERE after they washed it without drying it (could barely see out of the side mirrors), and my passenger side mirror folded in. There are so many issues I could list here but I would rather write the General Manager of Family Hyundai and the Chairman of the Board of Directors of The Hyundai Group. More

Friendly greeting upon arrival. Kept me up to date on what was happening. Clean vehicle when leaving. Kept me up to date on what was happening. Clean vehicle when leaving. More

Again , great service. Courtesy, professionalism, concern for my car issues. I plan to continue with your service with my car. Courtesy, professionalism, concern for my car issues. I plan to continue with your service with my car. More

My vehicle is new the second vehicle I buy from Hyundai and my new vehicle had a oil leak and the fact that I had to bring it back several times for the problem just don’t sit well with me and my new vehicle had a oil leak and the fact that I had to bring it back several times for the problem just don’t sit well with me More

Great condition for the company and the other departments good service all around excellent customer service good service all around excellent customer service More

I didn't find the staff very friendly. water unavailable unless you were able to hunt down a salesman. My car was given a wash but not dried so then it just dried dirtier than when I arr water unavailable unless you were able to hunt down a salesman. My car was given a wash but not dried so then it just dried dirtier than when I arrived, it was all very spotted. they did not vacuum it out either, which I thought they would have included. I bought a new car and had no washer fluid in it, I have not checked to see if it was filled it this time. I despise my local Hyundai dealer which is Webb Hyundai so I drive 40 minutes out of my way to your Hyundai, which is where I purchased my car. I'm not quite sure if that drive was worth my while. I had asked for a car to do my errands and or to be dropped off, neither were available. I had requested this when I booked the appointment and I told that it was not a problem. I was able to get water from Austin, a salesman, he was very nice. More

Everyone was friendly and Every thing went well and efficient with dropping off my vehicle and picking it up. I was just surprised and disappointed that they did not wash my vehicle when I picked it b efficient with dropping off my vehicle and picking it up. I was just surprised and disappointed that they did not wash my vehicle when I picked it back up. More

Great customer service and fast service. Serviced both of my vehicles in the same week and service was great Serviced both of my vehicles in the same week and service was great More

Awesome service department very good peopleto take your car to get service. Professional in all aspects car to get service. Professional in all aspects More

Long lead time for scheduling appointment, poor follow through, problem not fixed the first time through, problem not fixed the first time More