Family Hyundai - Service Center

I brought my car in for a engine diagnosis. Everything the tech took apart for the diagnosis, he didn't put it back together right. My car came.into Family Hyundai without a check engine light Everything the tech took apart for the diagnosis, he didn't put it back together right. My car came.into Family Hyundai without a check engine light on and a gasket leak. My car left there with a check engine light on, misfire, over gapped sparkplug, and a valve cover leak. When I complained about it, they just looked at it and did nothing, blaming it on engine failure. Spark plugs don't gap themselves. Very Shady And the way some of the advisors and service managers talk to customers..... More

Mike majors was excellent in helping me resolve the issue with my vehicle. He was very friendly and assured me my car would be fixed and it was! He was patient and very helpful which is much appreciated from with my vehicle. He was very friendly and assured me my car would be fixed and it was! He was patient and very helpful which is much appreciated from this customer! More

They are fair, customer oriented and do good repairs. Ken, Crystal and Tom very courteous and polite. Gabriel and Frank drivers very courteous. Ken, Crystal and Tom very courteous and polite. Gabriel and Frank drivers very courteous. More

We were promised by the GM and our Sales contact the scratches on the car that were there when we purchased the car would be taken care of by the body shop? It took 3 appointments and driving a total of scratches on the car that were there when we purchased the car would be taken care of by the body shop? It took 3 appointments and driving a total of 3 hours round trip between those appointments for them to tell us that they weren't going to fix the scratches. More

Colin got me right in. Told me the wait time. Added my new car. And sent me on my way Told me the wait time. Added my new car. And sent me on my way More

Great customer service experience. I would highly recommend anyone to come visit this Hyundai dealership. I would highly recommend anyone to come visit this Hyundai dealership. More

The man who took my details for my car was fantastic. ..very nice and polite. He had added a note to check a problem out that I had and after car was done it explained what they found.. plus he went over ..very nice and polite. He had added a note to check a problem out that I had and after car was done it explained what they found.. plus he went over the things that were done on car. More

Lots of service business,need more staff. Waited 2 hours with an appointment, for 15 minutes of technicians work. Waited 2 hours with an appointment, for 15 minutes of technicians work. More

This visit was only for tire rotation & balance and a door handle replacement. I worked with the new service technician, Eric. He was very good. He kept me updated regarding prices and wait time. door handle replacement. I worked with the new service technician, Eric. He was very good. He kept me updated regarding prices and wait time. More

The service agent is horrible, lacks responsiveness to updates, calls, knowledge and customer recommendations. I went a month and a half w/o a car due to failed communication. updates, calls, knowledge and customer recommendations. I went a month and a half w/o a car due to failed communication. More