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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,588 Reviews

5,588 Reviews of Family Hyundai - Service Center

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July 10, 2024

Service was great, we always drop our car off so waiting is never a problem. More

by CAROLYNJK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Family Hyundai responded

Thank you, Carolyn, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

July 10, 2024

While I believe they knew what the issue was with my car, I don’t believe I was told the whole story at the beginning of our discussions. Also they started off with a high estimate, followed by an option to More

by SKL509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 10, 2024

Dropping off the car is always a nightmare. ..so crowded. Repair was fine. However, I really don't appreciate paying a credit card 3.5% fee on top of your $180/hour labor rate. You guys want a g More

by Andy Boyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No clue
Jul 11, 2024 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Andy. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 09, 2024

Service has gotten much better. Wait time was very short. Jo Ana was very friendly and efficient. More

by BEARS.FAN125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jo Ana and our team, and we look forward to working with you again.

July 09, 2024

We waited 45 minutes in the driver before a service tech came to check us in. Our appointment was on a Monday, we assumed it would not be that busy. Tech told us it would take one hour for our tune-up and More

by JMRBROGAN25
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Family Hyundai responded

Thank you so much for your review! We are so glad we had the opportunity to work with you and thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

July 07, 2024

The service I received was exceptional, the service man Ken was kind and concise through the entire process from start to finish. The work that was performed by the technician was very professional. More

by aj-bradford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken in service dept.
Jul 08, 2024 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Ken delivered such a great experience!

July 07, 2024

This the best Hyundai for whatever your need may be for your car. Excellent customer service!!! More

by SHAY93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

July 04, 2024

Good customer service. We appreciated the prompt response to replacing my engine. The agent was friendly and polite More

by logginsdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Jul 05, 2024 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 04, 2024

I am satisfied every time I go there, everything is done smoothy and I am happy. More

by ENGBERG7630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with anyone. I just sat there and waited for my car to be taken care of.
Jul 05, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

July 03, 2024

Fixed the problem and recall within one day Fast service. Ken provided a great service More

by SAWN807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Jul 05, 2024 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Ken and our team. We're glad to hear we delivered such a great experience!

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