Family Hyundai - Service Center

Hello, I've been attending for years, but the service was not great this time. I requested a car wash after the service. This is a standard service when weather allows and I did not receive one, although was not great this time. I requested a car wash after the service. This is a standard service when weather allows and I did not receive one, although other cars did on the same day. Also, there was dirt and oil spots on my front seats. Normally, they put paper down to avoid this. But it did not occur. I was very disappointed, because this was not the high level of service that I am accustomed to, from this location. I will still recommend them, but I wanted to notate the subpar service on this visit. More

Colin was a big help in finalizing the work done on my granddaughters car, wich she loves granddaughters car, wich she loves More

Fast friendly and efficient, would recommend and I will be coming back to family byundai be coming back to family byundai More

Great service, they were professional and catered to my needs. A+ would highly recommend them. needs. A+ would highly recommend them. More

It has good service and I recommend it to new customers who trying it for the first time. who trying it for the first time. More

Easy to communicate with and quick replies. Easy scheduling for maintenance. Very friendly staff and clean facility. Easy scheduling for maintenance. Very friendly staff and clean facility. More

Ken was very nice and kind. He took care of my vehicle and so felt very comfortable. Thank you Ken. The dealership was also very clean. The granola bar was so much appreciated i He took care of my vehicle and so felt very comfortable. Thank you Ken. The dealership was also very clean. The granola bar was so much appreciated in the waiting room. Thank you. More

This place is a SCAM! Service Advisor Colin is not knowledgeable, disorganized and never follows through on what he tells you. He advised me I needed to replace the Stee Service Advisor Colin is not knowledgeable, disorganized and never follows through on what he tells you. He advised me I needed to replace the Steering Rack Assy, which I found odd because there was nothing wrong with my steering. I bought my car in for bumping noise underneath my SUV, like something is loose and bumping underneath. They needed to keep my SUV because parts had to be ordered. As a result Colin put me in a Courtesy car for transportation. I get on the expressway (I 80) with this car and as I am accelerating the car is slowing down in the lane of traffic!! Tractor trailer trucks, and other vehicles were coming at 80+ miles per hour. I managed to get on the shoulder and the SUV immediately died. Omg, I was horrified! The car died because the gas tank was empty. Colin put me a car with no gas in it and without it being inspected. He couldn't even call Hyundai roadside service to get me to safety. I had to call my roadside service to tow their car and get me to safety. As a result of Colin's incompetent, I could have been killed out there! I instructed Colin to keep the parts that was being replaced on my car. Do not throw it away. He made a note of it and assured me they would place it in the trunk of my SUV. When the repairs was done, my car is have the same problem as when I bought it in and the steering now feels unstable. I asked Colin for the old parts to my car and he lied and said they couldn't find it. They charged me $2000 and my car is in worst condition than when I first bought it in. They DID NOT replace the Steering Rack Assy, because they cannot show me the old Steering Rack removed from my car. I have called Colin several times and he is not returning my calls. I have been a loyal customer for 15 years. I bought my car brand new from Family Hyundai and they have been servicing my vehicle for 15 years and this is how they treat their customers. PLEASE DON'T TRUST THIS PLACE! POOR CUSTOMER SERVICE! PEOPLE RUNNING A SCAM! More

I have purchased 3 Vehicles from Family and received great service on all of them.All around a very good dealership. great service on all of them.All around a very good dealership. More

Was completely ignored for about ten minutes with exception of the valet who put paper floor mats telling me to “get back” when I approached him. Employee who did finally greet me apologized for the exception of the valet who put paper floor mats telling me to “get back” when I approached him. Employee who did finally greet me apologized for the wait, was professional and courteous and got me in and out quickly. More