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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,598 Reviews
Call Service Center (708) 444-7100

5,598 Reviews of Family Hyundai - Service Center

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March 19, 2023

Colin is incredible ! They only reason why I return to this service department! I still think you guys need to have a separate Genesis section and a different experience f More

by HMASSINI87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 19, 2023

It was honestly the best car buying experience I have ever had. This is my 4 th Genesis. I love it More

by Jae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos for sales
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Mar 20, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. Congratulations on your new Genesis! We appreciate your repeat business and look forward to seeing you again soon!

March 19, 2023

Excellent from checking my vehicle in to picking picking my vehicle up the was great More

by fdimperio
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember who checked me in he was excellent
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Mar 20, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 19, 2023

Friendly fast service. Would certainly recommend. Thank you for being better than I expected. 5 stars. More

by Tambotpor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken?
Report | Print
Mar 20, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 19, 2023

Only issue I had was the courtesy check. Windshield wiper blade on drivers side has had about 3” rip at bottom for about 3 weeks prior to me being it in. It is easy to see but check report More

by db8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe the person I worked with was Matt. He was great. Car was done very quickly for me without having an appointment! 5 stars for him!
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Mar 20, 2023 -

Family Hyundai responded

Thank you so much for your review. We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

March 19, 2023

Easy check in. Friendly knowledgeable advisor and always fast service. My favorite family Hyundai always More

by JENETTE.CROMWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 19, 2023

Not a great value. “Certified Pre-Owned” is just an excuse at this dealership to charge a couple thousand extra. I don’t get the feeling that they truly services this More

by BLAISE.A.PARKER
Service Time
Recommend Dealer
No
Employees Worked With
Al Pellizzeri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcantar
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2023 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

March 19, 2023

Guys we’re all very courteous and very good at there jobs. Work done was great. More

by markhayes2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank the driver
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Mar 20, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 19, 2023

Family Hyndaia team they are all outstanding outstanding outstanding T J is top notch very professional. More

by MICHAELNOVAK72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn novak, Tom Salin, Eric Kratschmer
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Mar 20, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Michael, for choosing Family Hyundai!

March 19, 2023

Friendly staff, there wasn't a hot tea option, only coffee lol. Clean facility, two hour wait. More

by rozarco1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Mar 20, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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