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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,596 Reviews
Call Service Center (708) 444-7100

5,596 Reviews of Family Hyundai - Service Center

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April 10, 2023

All was good no waiting at appointment did take long time to get appointment service was good More

by JOGGER501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
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Apr 11, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

April 10, 2023

whats the point of booking an appointment weeks ahead if i have to wait 4 full hours. More

by N.LIARGOVAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 10, 2023

Great service! ! Colin Is the best as he is always committed to helping me and his customers!! More

by CASILLAS09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 09, 2023

No car wash or vacuum as stated in my warranty and no follow up about anything. More

by LASHANDAROSS1128
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know anyone’s name to rate them
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Apr 12, 2023 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Lashandra, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

April 09, 2023

service manager michael was rude and hostile when i related to him some issues about the service to our hyundai More

by PLANKISW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 09, 2023

On time nice very pleasant very nice live the phone calls car was clean bye More

by Unsatisfied with Rodgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Apr 10, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 08, 2023

Wonderful, everyone was responsive and helpful. I cannot say enough great things. Thank you. Melanie schaefer More

by M16SCHAEFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2023 -

Family Hyundai responded

Thank you for your business and this review, Melanie. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 08, 2023

The waiting time for writing the car up was longer than anticipated. My appointment was at 1 pm. Didn’t get checked until 1:25pm. Made me miss another appointment. More

by J Marshall Jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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Apr 09, 2023 -

Family Hyundai responded

We appreciate your business and candid feedback, and we apologize for the wait and any inconvenience we may have caused. If it's possible to discuss your experience in more detail, please feel free to contact us directly. Thank you again, and we hope you will give us another opportunity to serve you and demonstrate our commitment to excellent customer service.

April 08, 2023

As promised the service department provided us with weekly updates regarding the status of the car repair. More

by skylarlane12
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Apr 09, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 08, 2023

Radio stopped working. Upon inspection dealer had Hyundai engineer update head unit software which resolved the issue. Before pickup a mysterious dent appeared in the hood More

by UCIRV2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PJ Smith, Eric Kratschmer
Report | Print
Apr 09, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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