Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Family Hyundai - Service Center

Tinley Park, IL

4.3
5,596 Reviews
Call Service Center (708) 444-7100

5,596 Reviews of Family Hyundai - Service Center

Sort by
April 12, 2023

Nice people to work with, easy to get a hold of, and I hope will resolve my problem More

by THROW.AWAY.82305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Report | Print
Apr 12, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 12, 2023

Everything was great except that I had an appointment and it took at least 25 mins before I got attended because there were so many appointments at the same time. Once I got in I had to wait two hours More

by brigitte1162
Recommend Dealer
Yes
Employees Worked With
Parker
Report | Print
Apr 12, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team, Brigitte. We appreciate your business and hope to see you again.

April 12, 2023

Friendly staff and am acceptable waiting time for the services I received. On that day More

by AVICIDOMINI15
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Apr 12, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 12, 2023

I came in for regular maintenance. I'm happy they do a diagnostic on my car & let me know if anything needs repairs. More

by gruiz627
Recommend Dealer
Yes
Employees Worked With
Crystal
Report | Print
Apr 12, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

April 11, 2023

Dropped off vehicle last Monday, test drove today and wiring to hear back. Will update reviews later but service is very backed up. More

by Pphpoe
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
Report | Print
Apr 14, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Apr 14, 2023 -

Pphpoe responded

Love to hear from you, apparently Tom went on vacation and thought someone told us.

Apr 14, 2023 -

Pphpoe responded

Clarifying, Tom said he ordered a part and indicated may have car back this week but then went radio silent. He replied today (day and a half later) that he is off on vacation for a week and he “hoped the dealership let us know”. I agree, I would hope that would have happened was well. Either way, the car gets fixed and that is mute but neither has occurred to date. Texting your rep (that is non responsive and then goes on vacation, albeit related) seems like a less thank optimal system. Thank you.

April 11, 2023

By definition of quality not only was I satisfied as a customer but the great service and even washing my car after service got me DELIGHTED More

by SAHMEDF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I had to choose a name but no one introduced himself. They just focused on serving me, their beloved customer!, Eric Kratschmer
Report | Print
Apr 12, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 11, 2023

1 I was charged $900. 00 for my 60, 000 mile oil change. Never discussed the total charges until the job was done. Didn't see that coming. Nothing wrong with the car goin More

by floyd70@comcast
Recommend Dealer
No
Employees Worked With
Begeske
Report | Print
Apr 15, 2023 -

Family Hyundai responded

Floyd, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 10, 2023

As always, Tom of Family Hyundai provided me with excellent care. He solved my issue for me and my Santa Fe.is as good as new. Thank you To for all that you do. More

by mrack178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Apr 11, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tom and our team, and we look forward to working with you again.

April 10, 2023

Family does exactly what you need without any surprises, and provides a detailed status on all other services that may be needed, More

by jkaminski75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 10, 2023

Very courteous and helpful. I was able to get my car repaired the same day I brought it in More

by Carla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Report | Print
Apr 11, 2023 -

Family Hyundai responded

Thanks, Carla, for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

1
...
103
104
105
...
560