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Family Hyundai
Tinley Park, IL
8,928 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service.
Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 8,928 reviews
May 28, 2021
14 years as a customer, 3 vehicles. Previously, outstanding service, always. terrible lack of communication and no response to repeated phone calls, a text and a voicemail until the end of the day outstanding service, always. terrible lack of communication and no response to repeated phone calls, a text and a voicemail until the end of the day to then receive a curt response from Mgr. that left me speechless. More
by krista.attreau
Verified CustomerEmployees Worked With
Bryan, Mike (MGR)
May 28, 2021
Great service and everyone was very friendly and courteous. The routine maintenance service was quick and they did a great job. They were right on time when I pulled up as well. courteous. The routine maintenance service was quick and they did a great job. They were right on time when I pulled up as well. More
by RSS248
Employees Worked With
Tom Salin
May 27, 2021
As busy as this dealership always is, they do a wonderful job of taking care of the customers needs. I brought my car in for 2 recalls and didn't like waiting, but the time went by pretty quickly. job of taking care of the customers needs. I brought my car in for 2 recalls and didn't like waiting, but the time went by pretty quickly. More
by nanc9659
Employees Worked With
May 27, 2021
I meet with Jackie during checking, she was polite and to the point of what I was visiting. Her time she quoted that it would take was accurate and the service was completed sooner than expected without any the point of what I was visiting. Her time she quoted that it would take was accurate and the service was completed sooner than expected without any issues. More
by solidiphi3
Employees Worked With
Jackie
May 27, 2021
They don't want to negotiate as well as another dealer I went with. They likely lost 2 sales as my wife's car is coming off lease soon. went with. They likely lost 2 sales as my wife's car is coming off lease soon. More
by RACERMIKE1
May 26, 2021
Facility bright, open and welcoming. Mark Ott provided what I considered exemplary service. Mark’s knowledge of the product and his ability to convey that knowledge, while listening to our wants/needs sea what I considered exemplary service. Mark’s knowledge of the product and his ability to convey that knowledge, while listening to our wants/needs sealed the deal. Not only did we acquire a vehicle, but what I hope will be a long-standing friendship and respect for one another. More
by JB
Employees Worked With
Mark Ott
May 26, 2021
They didn't clean the car and or vacuum. No report on what next to be service on my car. It was like here pay your bill and leave. what next to be service on my car. It was like here pay your bill and leave. More
by JBD0224
Employees Worked With
Other Employees :
Tom Salin, Eric Kratschmer
May 26, 2021
I love this dealership. Very professional and courteous staff. Prompt with service and keeps customers well informed on the status of their servicing. Conduct thorough point inspections. staff. Prompt with service and keeps customers well informed on the status of their servicing. Conduct thorough point inspections. More
by kenlaw1922
Employees Worked With
Other Employees :
Tom Salin
May 26, 2021
I was treated great and received great service by Mark Holder. He was so helpful, kind and patient. Kudos to Mark. Appreciate all he did. Holder. He was so helpful, kind and patient. Kudos to Mark. Appreciate all he did. More
by LAIRDJEANNE3
Employees Worked With
