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Family Hyundai

Tinley Park, IL

4.4
8,928 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 8,928 reviews

June 16, 2021

Very good serviceOctavien J. was super helpful Very good service Octavien J. was super helpful throughout the purchasing process. He was super nice and patient were my family and I. Thank you. More

by riahmc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonata Bartkus
Jun 17, 2021 -

Family Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

June 16, 2021

Their service dept. Is so nice to deal with.. I am a widowed and find them to be honest with me on what repairs needed More

by PAT87873
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 17, 2021 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you to make your experience with us a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

June 15, 2021

The service center was great. My only issue is more of a Hyundai issue than with the service. I need a new cover for my mirror but apparently I can't just get the cover replaced. I have to pay almost $500 t More

by laughran.michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Jun 15, 2021 -

Family Hyundai responded

Thank you for this feedback, Michael! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 15, 2021

Was not happy that dealer tried to push a rear brake job on me after the car sat on their lot for 2 months waiting for a new motor causing the rear brakes to seize up. Also, when i finally took delivery of More

by ronjul88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2021 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 15, 2021

everyone was very friendly and helpful and answered any questions ive had about my car.every time I took my car for maintenance the wait time wasn't to bad.i would definitely purchase my next vehicle there More

by ridgewayjohn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Family Hyundai responded

Hello, Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we are always able to help, and we hope to see you again!

June 14, 2021

Im always a fan of family Hyundai, but this time I was disappointed a little. Car was supposed to have a wash but when I picked it up, it’s was in same condition, I had left it in More

by saj.vohra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt
Jul 01, 2021 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 13, 2021

My experience was great. The service department is so thorough and kind. They really know how to treat their customers. The reason I bought a car from Hyundai is because of their service. More

by greeneclan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2021 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback for our service department!

June 13, 2021

Great service as always! Everyone is friendly and quick to get me in and out. It’s always a pleasure doing business with anyone at Family! More

by COLLEEN1222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackee
Jun 13, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience, Colleen! We sincerely value your business and look forward to your next visit!

June 13, 2021

Family Hyundai service department has been consistently excellent in providing quality service and maintenance of our vehicles for over 10 years, and would give them the highest recommendation. More

by RICHARD.NOWAK13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Gushi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2021 -

Family Hyundai responded

Thanks for your review, Richard! Customer service is always our number one priority, and we're happy to hear that we meet your expectations. Thanks for continuing to choose Family Hyundai--we look forward to having you as one of our valued customers for decades to come!

June 13, 2021

PJ and the rest of the folks were absolutely amazing! Nothing like buying a car WITHOUT pressure. My experience is one for the good book 🤗 More

by A Barnes2021
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PJ Smith
Jun 13, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai--your feedback and rating mean a lot to us! We're glad that PJ and the rest of our team were able to give you a pressure-free buying experience, and we hope to see you again!

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