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Family Hyundai

Tinley Park, IL

4.4
8,927 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 8,927 reviews

July 09, 2021

Great service, was given a courtesy car when it was determined additional work needed to be done. Additional work done by noon next day which was appreciated More

by clongoria55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Family Hyundai responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

July 09, 2021

Great customer service. It’s truly a “family” when you walk in. Everyone is nice and willing to help. I was very pleased when I walked out with my brand new truck! More

by kayphyj98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, Ott, Chris Powers
Jul 09, 2021 -

Family Hyundai responded

Thank you for your feedback on your recent visit to Family Hyundai. We're glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new truck!

July 09, 2021

As always the service experience was great. From making the appointment, to check in, to work order generation, to pickup. All guided by Tom Salin who I have worked with for years. Tom is a very good custo More

by jakaitistj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jul 09, 2021 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. It's wonderful to hear that Tom and our team have been so helpful to you over the years. We appreciate your business and look forward to seeing you again!

July 09, 2021

Friendly nice and clean the staff is excellent from my sales guy to the service employees had no problem would recommend to friends and family. More

by ZINA.1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Jul 10, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

July 09, 2021

It was very clean and everyone was very nice and respectful my salesman help me alone the way with everything making sure I was good. More

by FALONDAELLIOTT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2021 -

Family Hyundai responded

Thank you for taking the time to share your review. We're glad to hear that you had such a positive experience, and we look forward to assisting you with any future automotive needs!

July 08, 2021

Octavian was very friendly and informative. He was very accommodating in looking for the vehicle I wanted. More

by KM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Octavian
Jul 08, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

July 08, 2021

The service department was very accommodating and helpful. I am frustrated that I've had to bring in a new car twice with 400 miles for service. I'm hoping that the new part ordered (on backorder) wi More

by KM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jul 08, 2021 -

Family Hyundai responded

Thank you for your feedback! While we understand your frustration, we are glad to hear that our service team did their best to address the issue. Thank you again for choosing Family Hyundai, and please don't hesitate to reach out to us if we can be of any assistance.

July 08, 2021

The service guy forgot what I looked like and spoke to someone who looks nothing like me about what they were doing to my car, therefore, they serviced my car without me knowing what had to be done so I w More

by kathysullivan618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2021 -

Family Hyundai responded

Hello Kathy, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 08, 2021

Excellent customer service. Management does care about the customers needs. Will recommend to family and friends. A special shout out to Adam who helped out tremendously! More

by favnurse2016
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Family Hyundai responded

Thank you for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

July 08, 2021

Great service department. Although it's busy the employees including Candy, the cashier, are always providing superior customer service. I appreciate how they keep me informed. More

by ayrshire2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jul 08, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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