Family Hyundai

Excellent service and outstanding service department!! I had an issue with the brakes and Tom Salin told me to bing the car the next day. I needed brakes and rotors. They took care of it in a timely manne had an issue with the brakes and Tom Salin told me to bing the car the next day. I needed brakes and rotors. They took care of it in a timely manner. That is one of the many reasons why I bought 6 cars and all my maintenance is preformed by Family Hyundai. Thanks Tom, Colin and TJ. Sent from my iPad More

I was really pleased with the customer service I received. She was awesome. Great young lady. Fast. Service. Will definitely come back. Thank you so much. received. She was awesome. Great young lady. Fast. Service. Will definitely come back. Thank you so much. More

The service I get at Family Hyundai is always Five Stars!!!! Whether it’s buying a car or getting it serviced, they treat me tremendously. Stars!!!! Whether it’s buying a car or getting it serviced, they treat me tremendously. More

Dealership was considerate of my time, gave me a great deal and Kristi and Graham are always amazing and give great deals! Love my new hyundai... deal and Kristi and Graham are always amazing and give great deals! Love my new hyundai... More

Who delivers a car (even if used) dirty? I was told my vehicle would be detailed. Left overnight and picked up a filthy vehicle. Hubby detailed it in their parking lot. I would have been extremely embarra vehicle would be detailed. Left overnight and picked up a filthy vehicle. Hubby detailed it in their parking lot. I would have been extremely embarrassed if my customers were detailing their own vehicle after they left it overnight for it to be detailed. Vehicle was delivered with a half tank of gas. I was so disappointed that our salesman was so nonchalant about the situation I told my husband I was ready to go! If I hadn't already purchased the vehicle I would have gone to another dealership. I don't understand the disconnect of customer service and follow up on the process. In my opinion my salesman should have immediately escalated the situation to management to get it taken care of and made right. Because his lack of knowledge on how to handle customer escalation I decided to reach out via text to the person who I had been in contact with from internet sales. They offered for me to come back to make it right, but 1 I don't live close so that's inconvenient and 2 it should have been right the first time. I spent the $$ out my own pocket to pay for my vehicle to get detailed and decided I would not go back nor recommend anyone to the dealer. I hope this situation is eye opening to them and they actually follow up with those who are paid to complete specific jobs/process! More

I had to change my appointment a few times, but it was still an easy experience. Driver who picked up my car was pleasant and understood my request for the service department to check. still an easy experience. Driver who picked up my car was pleasant and understood my request for the service department to check. More

Rick was excellent. Answered all questions and followed through on everything I asked. Rick was very congenial . Great person. I would highly recommend him and Family Hyundai. Very friendly personnel through on everything I asked. Rick was very congenial . Great person. I would highly recommend him and Family Hyundai. Very friendly personnel everywhere in the dealership. thanks again. Andy Frydl More

In and out before the time stated. That's the way to do it. They did not waste my time and my car was clean and returned promptly. it. They did not waste my time and my car was clean and returned promptly. More

Great job! Service was good and completed oil change and inspection in appropriate time frame. Friendly employees that were helpful and answered questions about my vehicle accurately. inspection in appropriate time frame. Friendly employees that were helpful and answered questions about my vehicle accurately. More

Everything was done perfectly! The vehicles issues were fixed. The work was under warranty so no charges were incurred. I am very happy with the service department. fixed. The work was under warranty so no charges were incurred. I am very happy with the service department. More