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Family Hyundai

Tinley Park, IL

4.4
8,930 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 8,929 reviews

August 02, 2021

New car purchased in July 2020. My error in thinking oil changes were no charge??? That was disappointing. Service appointment was not available when I called. More

by LOUDIEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Aug 02, 2021 -

Family Hyundai responded

Thank you for your feedback. Please don't hesitate to reach out to management to discuss your concerns. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

August 01, 2021

Austin was awesome; there could have been little better clarity with regard to price & finance options. Everyone was patient with my moms purchase as she is not tech savvy. More

by JORDANBV
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Osabuohien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Family Hyundai responded

Jordan, Thank you for taking the time to share your feedback with us. Austin and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 01, 2021

I like the costumer service they bean nice people very friendly and polite This is my second experience and I always recommend this particular place More

by MIGUELNATEW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George "Skip" Hasenjaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Family Hyundai responded

Miguel, Thank you for sharing your experience with us! We're happy to hear it went well working with George and Scott and hope you enjoy your new vehicle. We truly appreciate your feedback!

July 31, 2021

Horrible! Problem with our 2year old car that we purchased new from this dealership that nearly killed us. Car died at intersection causing us to nearly be rear ended. Part not covered (of course) s More

by V1KAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Ross
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 31, 2021

Provides exceptional customer service , convenient, short wait time, clean waiting room with comfortable seating, employees are friendly and professional, answers questions, and recommends serving without pr More

by mmanthony1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2021 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 31, 2021

Your service department is excellent! I want to give a shout out to Colin Simmons for the help in getting my service work done in time for me to make it to my appointment. More

by RJHULBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2021 -

Family Hyundai responded

We are very happy to hear Colin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 30, 2021

bryan schultz took very good care of me getting my slow leak tire repaired...thank you for the good speedy service...love you very much..will be back to get a new battery and oil change in november. More

by robertbasso37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bryan schultz
Jul 30, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 30, 2021

Prompt and courteous service, as usual. Took my car in for scheduled maintenance right on time and the wait wasn’t long. Would definitely recommend them. More

by RSS248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jul 30, 2021 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

July 30, 2021

The experience was excellent fast and friendly they did a great job they always do everyone is always nice n friendly I would definitely recommend there service More

by SHERISEGATES29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Jul 30, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 30, 2021

Always great people to work with. I got in and out in about an hour for my oil change and of course bonus car wash! More

by OAKRAIDERS01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

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