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Family Hyundai

Tinley Park, IL

4.4
9,016 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,016 reviews

May 21, 2024

Mike Major was great at being attentive to what I needed to keep my car going! I will continue to come here as long as the service stays top notch! More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Family Hyundai responded

Hi Rich: Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

May 19, 2024

When I called to set up an appointment I told the person my issue, a timing belt change and a water pump change. I asked for an approximate cost and was told about six hundred dollars, and there would be no More

by Jojobr2@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All I remember is his first name was ken
May 24, 2024 -

Family Hyundai responded

Jojo, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 18, 2024

this dealer is always very helpful, always good work. would recommend them. everyone in the sales department are always helpful, because of this when i am ready for a new vehicle I would consider this d More

by RMILDICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

May 18, 2024

The last time I was here was for a recall, that they sent me a notice for, that I then had to schedule an appointment for the service. I go for the scheduled, recall service that they knew exactly what they More

by bessette8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken- I don’t know his last name. Good guy, situation not his fault
May 23, 2024 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 18, 2024

Professional, clean, knowledgeable and friendly. They took the time to explain everything, they offered snacks, made sure I was comfortable and returned my vehicle in less time than I expected. More

by KLRJ118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 17, 2024

Excellent service. Ken went above and beyond to provide great service for his customer. Thanks More

by Cmwbucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
May 20, 2024 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ken met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

May 16, 2024

No, Mike Major is the epitome of customer service. He takes care of you and leave no stone unturned. I can go on but literally I’ve been fortunate enough to have him more times lately and am well take More

by ROSBRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

May 15, 2024

Everyone there is always helpful and respectful. Colin in service was GREAT! Thank you everyone! More

by SYDCOOPER8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Colin and our team. We're glad to hear we delivered such a great experience!

May 15, 2024

My repairs turned out perfect. My service representative was JoAnn, and she was very professional went above and beyond which I totally appreciated , always kept me informed with More

by CM5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JoAnn was my service department representative. She was very professional and always kept me informed with the progress of the car.
May 16, 2024 -

Family Hyundai responded

Thanks for sharing about your experience with JoAnn here at Family Hyundai. We appreciate your business and hope to see you again soon!

May 15, 2024

We enjoyed the process, from the start to the finish. Everyone we dealt with was very nice to work with. Thank you More

by 080800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim DeVries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Powers
May 16, 2024 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

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