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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
8,781 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 8,781 reviews

October 31, 2022

Knowledgeable service tech. Polite and efficient handling of conversations. The waiting are and washrooms were well maintained m. More

by KONIDARIS
Recommend Dealer
Yes
Employees Worked With
Austin Osabuohien
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

Helpful
October 31, 2022

Came in to take care of recall and oil change which I scheduled months in advance only to be told they didn't have the parts. A simple email or phone call could have fixed this, and then I could have com More

by K.ALI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2022 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Helpful
October 31, 2022

Rick was knowledgeable and attentive to our needs and wants. The dealership was under construction, but clean and comfortable. The entire staff was friendly and quick. More

by Markdh720
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2022 -

Family Hyundai responded

Congratulations and thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
October 30, 2022

Im still waiting on my money that was supposed to he reimbursed to me. I also have not received my weather mats More

by BRANSTYLE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Edwards
2.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2022 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Helpful
October 30, 2022

As always service was great took a little longer than usual but it was fine. More

by sweetlady45me11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

Helpful
October 30, 2022

Lack of communication, lack of accountability, very poor customer service, management doesn't follow through, can NOT reach service/maintenance via phone call. More

by Alex S.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2022 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, Alex, and hopefully, we can get to the bottom of this.

Nov 11, 2022 -

Alex S. responded

Yes, if you could contact me that would be encouraged. I was supposed to get a call from the manager, Michael Kratschmer, but he never reached out to me. I left my information for him the day this happened so we could talk about this situation but he never called.

Helpful 2
October 30, 2022

I wanted 3. 5 hours for a oil change!!! I know I also had a service recall, but when I went to ask if my car was ready when I have been there for 3 hours he told More

by Juliewalsh11
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t even know the guys name!
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Nov 02, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, Julie, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Helpful
October 30, 2022

Salesman told me free oil changes for first 36,000 miles—not so. Additionally told me oil change was every 10,000 miles-not so More

by kjkrout
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
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Oct 30, 2022 -

Family Hyundai responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Helpful
October 29, 2022

Great customer service and care. They made my experience effortlessly and assisted with my request. More

by DEANDRE.REDD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaclyn Bobbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2022 -

Family Hyundai responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks, Deandre, for choosing Family Hyundai!

Helpful
October 29, 2022

Adam and Jason were outstanding. Made us feel very comfortable. The finance man was great. More

by GGIBERTINI1959
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2022 -

Family Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Helpful
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