Family Hyundai
Tinley Park, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Warranty work was very well done and completed as promised on time. I would consider purchasing this service again if I bought a new Hyundai. Bob Wilkin promised on time. I would consider purchasing this service again if I bought a new Hyundai. Bob Wilkin More
I have been going to this dealership for service over the past 10 years, but I feel like the quality has dropped significantly since 2020. Making an appointment for a check engine light took half my day, get past 10 years, but I feel like the quality has dropped significantly since 2020. Making an appointment for a check engine light took half my day, getting someone on the phone who could book the appointment was difficult. Then, I waited a little over six hours for them to resolve the issue. From waiting aimlessly to be checked by attendants to repeatedly asking the service desk to check on the status of my car, it was frustrating. I eventually found out my car was ready after I had to repeatedly ask the front desk to check, but by then, I had already missed a full day's work. I understand that some issues take time to resolve, but it feels like they focus more on oil changes than on customers with urgent issues and don't prioritize accordingly. The front desk did offer to have someone drive me to a location, but since I had moved well out of the area, I couldn't use this alternative. Having just bought a new car recently, I took this experience into account and decided not to buy from this dealership again to avoid this headache. More
The service was quite a wait but it was worth it. The staff was very friendly and professional The staff was very friendly and professional More
Wonderful staff. Very knowledgeable and friendly. Would recommend this dealership to anyone who’s looking!! Very knowledgeable and friendly. Would recommend this dealership to anyone who’s looking!! More
The staff was really nice, clean, waiting area and quick services. My car was vacuum out. services. My car was vacuum out. More
Convenient location, but not detail oriented. There were multiple instances of internal miscommunication resulting in customer dissatisfaction. There were multiple instances of internal miscommunication resulting in customer dissatisfaction. More
Check in for my appointment on time. After being checked in. I enjoyed some refreshments and TV. After being checked in. I enjoyed some refreshments and TV. More
Good excellent superior nice kind understanding caring brilliant smart intelligent very nice good caring very good brilliant smart intelligent very nice good caring very good More
Service Department is the best. Worth traveling to. Polite, informative can be trusted to provide great service. Worth traveling to. Polite, informative can be trusted to provide great service. More
I said average because I encountered avoidable issues, and misleading statements. Things I was told were completed were not completed. The dealer self-identified this, but only after I arrived to pickup and misleading statements. Things I was told were completed were not completed. The dealer self-identified this, but only after I arrived to pickup the car. The vehicle was not thoroughly cleaned and inspected before delivery. I had to remove manufacturers tape from the interior mirrors, latch camera, and seat belt latches, and dashboard. After the last service, I found finger smudge marks on the glove box. More