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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
8,781 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 8,781 reviews

March 19, 2023

Not a great value. “Certified Pre-Owned” is just an excuse at this dealership to charge a couple thousand extra. I don’t get the feeling that they truly services this More

by BLAISE.A.PARKER
Service Time
Recommend Dealer
No
Employees Worked With
Al Pellizzeri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcantar
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2023 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Helpful
March 19, 2023

My impression from this dealership is that they do not look out for your best financial interest, but only want to make the sale, no matter what. More

by sdepass_2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Maurice Branch
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Helpful
March 19, 2023

Friendly staff, there wasn't a hot tea option, only coffee lol. Clean facility, two hour wait. More

by rozarco1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Mar 20, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
March 19, 2023

Excellent from checking my vehicle in to picking picking my vehicle up the was great More

by fdimperio
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember who checked me in he was excellent
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Mar 20, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
March 19, 2023

Very good service took a week to fix waiting for part but problem fixed so far so good More

by Skatie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken the man that checked me in, Eric Kratschmer
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Mar 20, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

Helpful
March 19, 2023

Always does quality work. Highly confident that they always perform all advertised services and inspections . Very satisfied. More

by BEARS.FAN125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
March 19, 2023

Only issue I had was the courtesy check. Windshield wiper blade on drivers side has had about 3” rip at bottom for about 3 weeks prior to me being it in. It is easy to see but check report More

by db8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe the person I worked with was Matt. He was great. Car was done very quickly for me without having an appointment! 5 stars for him!
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Mar 20, 2023 -

Family Hyundai responded

Thank you so much for your review. We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
March 19, 2023

Parker was knowledgeable and respectful! Great service and timely completion. The best service depart staff in the suburban area. Thanks More

by Dmle13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parker Watdon
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Mar 20, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
March 19, 2023

Fast and friendly service. I do wish the tv wasn’t set to Fox station. More

by Jmccaquinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Mar 20, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
March 19, 2023

Colin is incredible ! They only reason why I return to this service department! I still think you guys need to have a separate Genesis section and a different experience f More

by HMASSINI87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

Helpful
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