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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
8,974 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 8,974 reviews

April 26, 2023

They are attentive and keep you informed and provide options as well as considerate Clean More

by TAWANNAMAKINREMI1
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

April 25, 2023

Great service! Very pleasant. Took my vehicle right on time as scheduled! Took care of what needed to be done. More

by bjveg143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

April 25, 2023

Easily the worst dealer I’ve ever dealt with. I’ve tried so hard to give them the benefit of the doubt, but continually each time I deal with this dealership it is nothing but disappointments and More

by Kenneth K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2023 -

Family Hyundai responded

Thank you, Kenneth, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 01, 2023 -

Kenneth K responded

I bought a car from you. I’ve called about this and no one ever follows up. I shouldn’t have to do all the leg work for something you being at fault should want to provide. You consistently, from the day I bought the car, have over promised and under delivered in EVERY occasion. I was promised the world….. a genesis loaner, heck, you were even supposed to provide free valet service and bring the loaner to me. “You’re a Genesis owner” just call us up and we’ll take care of everything. Complete xx. Heck…. I brought it back for the original ceramic package two days after the initial delivery, I was told…. “Don’t worry, it’ll be parked inside and we’ll get it done in a day or two. Little did you geniuses realize that I could track the car from the owners app and the car didn’t move for four days. Took an entire week for initial coating that didn’t even get done correctly. Rims were never touched. And they did it AGAIN supposedly and guess what…… the rims STILL weren’t done. Oh ya….. and your contractor can’t even paint the rims the same color! And after all of the numerous letdowns and poor everything, I still have to reach out to you. Again, I bought the car from you. If service and customer satisfaction was a true goal, you’d be calling me daily to get it sorted. Not just a fluff statement in a public review site to save some face with the public opinion. I’m embarrassed for you.

April 24, 2023

Helpful when I am there, but not very helpful when I need to make an appointment. I never get a message returned and when I do, it seems to be an inconvenience More

by JLBONSHIRE17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 24, 2023

Always treat me with respect. Listen to my concerns and take care of them appropriately. More

by HOSTUTLER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

April 23, 2023

Honest, straight-forward dealership. Answered all my questions with patience, even if I had already asked the same before. Did not try to sway my decision, only tried to help me make it More

by Jeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Family Hyundai responded

Thank you, Jeff! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 23, 2023

A slow day no lines the service was quick, problem solved and very helpful, thanks. More

by WFTHOMAS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George "Skip" Hasenjaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 23, 2023

I enjoyed this dealership because the technician are very professional. The waiting area is nice and clean. More

by Cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
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Apr 24, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 23, 2023

The dealers was really nice to me and everything was done in a timely manner. More

by Flextracey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Apr 24, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 22, 2023

Amazing- loved the service. Very friendly and love ambience here at the waiting room. Thanks for serving! More

by DANNYANIL12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Apr 23, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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