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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
8,788 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 8,788 reviews

March 27, 2023

Watting in the car for ever for some to come and take my info not good More

by JJN48122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not on list
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Mar 30, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Helpful
March 27, 2023

My last oil change from Colen on my Genesis was much better than last time. He was so polite to me on March 11th. They are improving with the way they treat the customers. More

by SHIRLENEJ4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
March 27, 2023

Good kind people that's tapped in to knowing how to treat there customers. My service was on point More

by J86949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
March 27, 2023

Appointment for an oil change at 12:30PM, didn’t get keys to car until 4:00PM. Unacceptable! More

by Jrlesauski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Mar 30, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Helpful
March 26, 2023

Kenneth B, did an excellent job helping me with a software update. I appreciate his customer service skills, thank you! More

by ChristinaD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Begeske
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Mar 27, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, Christina, we look forward to having you as a valued customer for many years to come!

Helpful
March 26, 2023

Very slow to answer the phone all the time. Very Hasty workers working in service including Brian and someone named Michael but not Michael Kratmsher the service manager this man was very helpf More

by lavonnebrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Helpful
March 26, 2023

I went to family Hyundai for a recall, they got me in and out in under an hour and a half. I plan to come back for my next purchase in 3 months More

by kimber325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
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Mar 27, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
March 26, 2023

Very pleasant experience during last visit. Took a few calls to scheduled but otherwise everyone was very nice and professional. More

by joette.cousins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

Helpful
March 26, 2023

The staff took great care of me and provided a loaner car until mine was fixed More

by Triciamurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Family Hyundai responded

Thank you so much for your kind words, Tricia, and for taking the time to leave us this wonderful feedback!

Helpful
March 26, 2023

Family Hyundai has very friendly folks, they service a lot of Hyundais, with a comfortable waiting room More

by None
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
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