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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,011 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,011 reviews

September 19, 2024

My '24 Kona needed warranty repairs after an unexpected rotary gear shift failure. This was the second time the failure occurred since buying the car less than 5 months ago. I hope the repairs made will More

by SWINFORD01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
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Sep 19, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again!

September 19, 2024

Often efficient, considerate, and understanding. Located close to my neighborhood; so, easy to get to. More

by GLOYAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K.B.
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Sep 19, 2024 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 19, 2024

This dealership knows how to treat existing customers. It’s always courteous, prompt and thorough service every time. More

by Monique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Family Hyundai responded

Thank you, Monique, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

September 18, 2024

Very pleasant experience, very pleasant employees, very pleasant atmosphere, I love my Kona car very much More

by BEARFANLINDA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hatim Wahdan *********************25 stars
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Sep 19, 2024 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 18, 2024

Waited 4hrs at the dealership for an oil change that I was under the impression that it was free from Hyundai for 3/36000. Very disappointed with customer service there. More

by hani_kayyal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Sep 21, 2024 -

Family Hyundai responded

Hani, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 17, 2024

Kristi was a pleasure to work with. She was polite and kind and very knowledgeable. More

by RITAKBECKWITH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Family Hyundai responded

Rita, Thank you for sharing your thoughts on working with Kristi and our team. We're glad to hear we delivered such a great experience!

September 16, 2024

It did take a while to get the replacement engine, but that has little to do with dealership. Ken likely deserves a raise. Felt like he was on my side. More

by ASHLEY.ANDREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth b
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Sep 16, 2024 -

Family Hyundai responded

Ashley, Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again!

September 16, 2024

Family Hyundai has the worst communication and customer services skills. I would not recommend them to anyone. I had to call corporate on Family Hyundai, which was no help. I had to go over my advisor head More

by DESIREE.STANLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toni Ivanovic
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hadim, candy
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Sep 20, 2024 -

Family Hyundai responded

Thank you for bringing this to our attention, Desiree, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 16, 2024

My dad he went to fix his car. I don’t fix it and they crash it. I asked to sell this car. Is it normal for $2000? They want to sell cars an expensive price and if they wanna buy s More

by Moezohour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 16, 2024

Love Family Hyundai! Hands down they are the best. Staff is terrific to work with. From the beginning to the end, my service was wonderful. Highly recommend. Thanks Famil More

by MICHELLE.BYRDAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maurice Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Family Hyundai responded

Michelle, Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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