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Family Hyundai

Tinley Park, IL

4.4
9,154 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,154 reviews

December 31, 2024

They were kind to take me in without an appointment. I should have visited there first. But I went to another Hyundai dealership out the way and regretted it. I have been to Family several times in the More

by KARRESSINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth is who helped me
Jan 02, 2025 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

December 31, 2024

Collin was a big help, very good service. made sure vehicle was done in a very timely manner More

by brianmichor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Family Hyundai responded

Thank you, Brian, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Colin and our team, and we look forward to working with you again.

December 28, 2024

Collin is great. He’s always been upfront with me Services s great. Al Pellari as well More

by davidmasada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Family Hyundai responded

Thank you, David, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 28, 2024

Kristi is an absolute god-send. No fuss, no muss. In and out is our motto and we somehow manage to keep our time together under what it takes to upgrade your cell phone. Whatever sh More

by UDManso1048
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Family Hyundai responded

We are so glad that we had the opportunity to work with you, and that Kristi could make this a top-notch experience. We look forward to continuing to serve you in the future!

December 28, 2024

The problem was identified in a prompt fashion. The part needed was ordered and delivered the next day. The replacing of the part was completed and the car was ready for pickup. This was down in More

by maejohn54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth - 5 rating
Dec 31, 2024 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

December 26, 2024

I would have given 5 stars if I didn't feel like I was scammed with the process of the oil consumption. My husband checked oil regularly since he was a mechanic for years. It was pretty low. I take the ca More

by lindaloberlin
Recommend Dealer
No
Employees Worked With
Bryan
Dec 31, 2024 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying experience, Linda. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

December 24, 2024

I thought they could help but because of my unwillingness to give a hefty down payment I couldn’t get the van I wanted ?!!! 😤 More

by bullockK333
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ricky Gushi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 24, 2024

They were very courteous and spontaneous. They gave me a ride home while my car was being serviced and picked me up when it was done. Even washed my car couldn’t ask for more. More

by MIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 27, 2024 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Mike. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 23, 2024

Our salesperson, Kristi helped us through the whole process and made sure we knew how to use all the features of our new car. We really enjoyed working with her! More

by maryandrj
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

December 23, 2024

I sen a review the other day. . They are great, I have bought 4 cars from them over the past few years. More

by OTISDUNSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Family Hyundai responded

Thank you, Otis, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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