Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,002 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
Contact Dealership
View Awards

8101 W 159th St

Tinley Park, IL

60477

Directions

By Type

Showing 9,002 reviews

November 22, 2024

Helpful and friendly. And sometimes goes above and beyond. In a good way. Like their customer service. More

by LOUISCEJA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 20, 2024

Listened to customers concern and rectified concern in a timely manner. Great customer service . Recommended . I will return at this dealer for my next service needs More

by TOPTECH2373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna
Report | Print
Nov 20, 2024 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

November 20, 2024

Colin is amazing! Always true to his word and down to earth!! Will always come back More

by osborne2teach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Family Hyundai responded

We are very happy Colin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 20, 2024

Jerry Lacy was very professional and helpful,and pleasant. He very knowledgeable about his sale. He a good salesman. He has sold me 5 vechicle and I will recommend other people to him. More

by MSSLIMZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Lacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Jerry here at Family Hyundai. We appreciate your business and hope to see you again soon!

November 20, 2024

Great service and a friendly staff. Knowledgeable and prompt with answers and solutions. Easy to deal with. More

by KIRE51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joanna Gonzalez
Report | Print
Nov 20, 2024 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

November 19, 2024

Poor communication. I made an appointment and the parts were not ready when I showes up More

by KATHY4393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Receptionist and ken
Report | Print
Nov 22, 2024 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Kathy, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 19, 2024

I brought my car in for a recall on the engine. I was told five cars were ahead of mine on a Friday for them to figure out if I qualified for the Recall. On Monday, the gentleman told me I was beh More

by AESIMS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with any of these service gentlemen
Report | Print
Nov 22, 2024 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 19, 2024

The salesman was very knowledgeable and I would recommend family hyundai as a very good dealership to purchase a car. More

by CHARCLAUSEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Lacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 19, 2024

Convenient close to my home fast service for simple things air in tire, rest sensors. More

by carolynannwhite59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 16, 2024

The staff were kind and knowledgeable about cars and made me feel at ease when selecting my new vehicle More

by lillie3763
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Lacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

1
2
...
901